EPP2601
Assignment 1 Semester 2 2024
Detailed Solutions, References & Explanations
Unique number: 236271
Due date: 30 August 2024
QUESTION 1
INTRODUCTION
Listening is a fundamental skill in communication that extends beyond simply hearing
sounds; it involves understanding, analyzing, evaluating, and responding to messages
(O’Hair, Friedrich & Dixon, 2010). The distinction between listening and hearing is crucial:
while hearing is a passive, involuntary process, listening is active and requires focused
attention. Effective listening is vital in various contexts, including the workplace, where it
can significantly enhance cooperation and relationships. In the context of law
enforcement, such as the 2021 July unrest in South Africa, listening skills become even
more critical. This essay will explore the advantages and disadvantages of listening skills
in the context of the July unrest saga, focusing on the roles of the police officers involved.
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