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Performance Improvement (HPI) Questions with Correct Answers
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Performance Improvement (HPI) Questions with Correct Answers
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Performance Improvement (HPI) Questions withCorrect Answers
Components of Human Performance Improvement Correct Answer-data
gathering, analysis, change management, implementation, and
measurement
What are the issues that training won't solve? Correct Answer-•
inadequate information
• lack of motivation
• hiring the wrong person for the job
• outdated tools and resources
• incentive issues
• lack of resources
• unclear standards
• confusing feedback
• poor work environment
• management issues
• poor processes.
What is the trainer's main focus in HPI? Correct Answer-learning
activities and training that addresses the learning needs of people.
List the four elements of Ned Hermann's brain-based approach Correct
Answer-Left-brain cerebral, left-brain limbic, right-brain cerebral, right-
brain limbic
,Left-brain cerebral Correct Answer-logic, analytical, quantitative,
factual, critical
Left-brain limbic Correct Answer-sequential, organized, planned,
detailed, structured
Right-brain, limbic Correct Answer-emotional, interpersonal, sensory,
kinesthetic, symbolic
Right-brain, cerebral Correct Answer-visual, holistic, creative
What is the VAK model? Correct Answer-How people learn: Visual (by
seeing; can be diagrams, pictures, or words) Auditory (by hearing)
Kinesthetic (by movement or touching)
What are Gardner's 10 multiple intelligences? Correct Answer-
Interpersonal, logical/mathematical, spatial/visual, musical,
linguistic/verbal, intrapersonal, bodily/kinesthetic, emotional,
naturalistic, existential
Explain Gardner's multiple intelligence theory Correct Answer-That
Intelligence has many components and can't always be traditionally
measured. It is an aptitude that can be measured, people use it to create
and solve problems and it's culturally valued.
, According to Gilbert, what are 6 factors that can help or hinder
improvement? Correct Answer-Environmental factors: information,
resources, and incentives or consequences. And individual factors are
knowledge and skills, capacity, and motivation.
Rummler and Brache's 3 parts of an organizational performance system
are: Correct Answer-the organizational level, the process level, the job
or performer level
Three performance needs are: Correct Answer-goals, design and
management
The organizational level of performance: Correct Answer-the
relationship between the org and its market, it describes the functions of
the org and depicts it in org charts
The process level of performance: Correct Answer-has to do with the
workflow across departments and how people, materials, methods,
machines and the environment all add value to a product or service
The job or performer level: Correct Answer-needs to be understood
because people are needed for processes to work proprely
What are the 3 forms of analysis in Harless's front-end analysis model?
Correct Answer-business, performance and cause
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