100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
IRM4720 Assignment 2 Due 28 August 2024 (Detailed solution) R51,28   Add to cart

Exam (elaborations)

IRM4720 Assignment 2 Due 28 August 2024 (Detailed solution)

 9 views  0 purchase

SECTION A: WORKPLACE CASE STUDY Objective: To Analyze the implementation of an ITSM framework in a real or fictional organization. 1. Identify the Framework and Specific Components Implemented Framework: The organization implements the ITIL (Information Technology Infrastructure Library) ...

[Show more]

Preview 2 out of 13  pages

  • August 23, 2024
  • 13
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
book image

Book Title:

Author(s):

  • Edition:
  • ISBN:
  • Edition:
All documents for this subject (6)
avatar-seller
GeniusGears
IRM4720

Assignment 2

Unique No: 330426

DUE 28 August 2024

, SECTION A: WORKPLACE CASE STUDY
Objective: To Analyze the implementation of an ITSM framework in a real or
fictional organization.


1. Identify the Framework and Specific Components Implemented
Framework:
The organization implements the ITIL (Information Technology Infrastructure Library)
framework.
Components Implemented:


▪ Incident Management
▪ Change Management
▪ Service Asset & Configuration Management
▪ Problem Management


2. Explain the Implementation of the Framework Components and Their
Objectives (8 Marks)
Incident Management:
Implementation: A centralized incident management system logs, categorizes, and
prioritizes IT incidents. Automated alerts are generated for high -priority issues.
Objectives: To restore normal service operation as quickly as possible, minimizing
the impact on business operations.
Change Management:
Implementation: Changes are proposed, reviewed, and authorized by a Change
Advisory Board (CAB). Changes are documented, with rollback plans in place.
Objectives: To ensure that all changes are managed systematically, minimizing risks
and disruptions to services.
Service Asset & Configuration Management:
Implementation: The organization maintains a Configuration Management Database
(CMDB) that tracks all IT assets and their configurations.
Objectives: To provide accurate information about IT assets and their relationships to
support decision-making and service management.
Problem Management:
Implementation: Root cause analysis is conducted for recurring incidents. Problems
are logged separately and tracked until resolved.

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying this summary from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller GeniusGears. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy this summary for R51,28. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

64438 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy summaries for 14 years now

Start selling
R51,28
  • (0)
  Buy now