, IRM4720 Assignment 2 (COMPLETE ANSWERS) 2024
(330426) - DUE 28 August 2024 ; 100% TRUSTED
Complete, trusted solutions and explanations.
The assignment is based on a specific organisation in South
Africa that you should identify yourself. I recommend the
organisation you are working at. If the organisation that you
work at does not have such an implementation, do research, and
find an organisation that implements any of the ITSM
frameworks. If you cannot find an organisation, then create a
comprehensive ‘fictional’ case study and answer the questions
based on it. The goal of this question is to provide you with an
opportunity to experience how the ITSM frameworks are
implemented in the real world and recognise the challenges
faced by organisations. NOTE: Use the provided template to
answer this question. Questions Discuss the ITSM framework(s)
that are implemented in the organisation you identified. Then
discuss the implementation of the identified framework in that
organisation. The discussion points must cover the following
aspects: 1. The framework and specific framework components
implemented are identified. (4) 2. How the framework
components are implemented and what exactly are the
objectives the components intend to achieve? (8) 3. Critical
analysis of whether the components are succeeding in achieving
the objectives. If there are gaps, provide potential solutions or
improvements. (8) Downloaded by Corona Virus ()
lOMoARcPSD| IRM4720/102/0/2024 3 SECTION B: CASE
STUDY [20 MARKS] Read the case study below and answer
the questions that follow. You must avoid copying material
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