CHRP Exam 1 Questions & Answers 2021/2022
9-box grid - ANSWERSA comparative diagram that includes appraisal and assessment data to allow managers to easily see an employee's actual and potential performance
Alternative Dispute Resolution (ADR) - ANSWERSA term applied to different Types of e...
9-box grid - ANSWERSA comparative diagram that includes appraisal and assessment data to allow
managers to easily see an employee's actual and potential performance
Alternative Dispute Resolution (ADR) - ANSWERSA term applied to different Types of employee
complaints or disputes resolution procedures
Applicant Tracking System (ATS) - ANSWERSA software application recruiter use to post job openings,
screening resumes, contact potential candidates for interviews via email, and track the time and cost
related to hiring people
apprenticeship training - ANSWERSa system of training in which a worker entering the skilled trades is
gives thorough instructions and experience, both on and off the job, in the practical and theoretical
aspects of the work
arbitation award - ANSWERSfinal and binding award issued by an arbitrator in a labour management
dispute
assessment centre - ANSWERSa process by which individuals are evaluated as they participate in a series
of situation that resemble what they might need to handle the job
attrition - ANSWERSa natural departure of employees from organization through quits, retirement, and
death
augmented skills - ANSWERSskills helpful in facilitating efforts of expatriate manager
authorization card - ANSWERSa statement by employee authorizing a union to act as his or her
representative for the purpose of collective bargaining
,Balanced Scorecard (BSC) - ANSWERSa measurement framework that helps managers translate strategic
goals into operational objectives
balance-sheet approach - ANSWERSa compensation system designed to match the purchasing power in a
person home country
bargaining power - ANSWERSthe labour and management to achieve their goals through economic,
social, or political influence
bargaining unit - ANSWERSgroup of two or more employees who share common employees who share
common employment interests and conditions and may reasonably be group together for purposes of
collective bargining
bargaining zone - ANSWERSarea within which the union and the employer are willing to conceded the
bargaining
behavioural modelling - ANSWERSAn approach that demonstrates desired behaviour and gives trainees
the chance to practice and role-play those behaviours and receive feedback
behavior modification - ANSWERSA technique that operates on the principle that behavior that is
rewarded, or positively reinforced, will be exhibited more frequently in the future, whereas behavior
that is penalized or unrewarded will decrease in frequency
behaviour observation scale (BOS) - ANSWERSA behavioural approach to performance rating that
measures the frequency of observed behaviour
Behaviour description interview - ANSWERSA structured interview in which the applicant is asked to
describe what he did in given situations in the past.
Behaviourally Anchored Rating Scale (BARS) - ANSWERSA behavioural approach to performance review
that consists of a series of vertical scales, one for each important dimension of job performance
, benchmarking - ANSWERSThe process of comparing the organization's processes and practices with
those of other companies
benchmarking - ANSWERSThe process of measuring one's own services and practices against the
recognized leaders in order to identify areas for improvement
blended learning - ANSWERSThe use of multiple training methods to achieve optimal learning on the
part of trainees
Bona Fide Occupational Qualification (BFOQ) - ANSWERSA justification for discrimination if it can be
established that gender, religion, national origin, etc., is required for a job.
bonus - ANSWERSan incentive payment that is supplemental to the base wage
Branding - ANSWERSa company's efforts to help existing and prospective workers understand why it is a
desirable place to work
Burnout - ANSWERSthe most sever stages of distress, manifesting itself in depression, frustration, and
loss of productivity
business agent - ANSWERSNormally a paid labour official responsible for negotiating and administering
the collective agreement and working to resolve union members' problems
calibration - ANSWERSA process whereby managers meet to discuss the performance of individual
employees to ensure their employee appraisals are in line with one another
career councelling - ANSWERSthe process of discussing with employees their current job activities and
performance, personal and career interests and goals, perosnal skills, and suitable career development
objectives
career networking - ANSWERSThe process of establishing mutually beneficial relationships with other
business people, including potential clients and customers
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