MGMT 1105 EXAM study guide || with A+ Guaranteed Solutions.
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Course
MGMT 1105
Institution
MGMT 1105
Basing managerial decisions on the best available scientific support is called ________. correct answers Evidence-based management
Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis? correct answers The level of the individual
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MGMT 1105 EXAM study guide || with A+ Guaranteed
Solutions.
Basing managerial decisions on the best available scientific support is called ________. correct
answers Evidence-based management
Psychology's major contributions to the field of organizational behavior have been primarily at
what level of analysis? correct answers The level of the individual
Situations where an individual is required to define right and wrong conduct are termed
_______. correct answers Ethical dilemmas
The variables, such as personality, group structure, and culture, which lead to processes are
called _______. correct answers Inputs
This field of study has helped us understand differences in fundamental values, attitudes, and
behavior between people in different countries and within different organizations. correct
answers Anthropology
Whereas ________ focuses on differences among people from different countries, ________
addresses differences among people within given countries. correct answers Globalization,
workforce diversity
Which behavioral science discipline is most focused on understanding individual behavior?
correct answers Psychology
Which of the following is not considered a key quality of an employee in a customer-responsive
culture? correct answers Good computer skills
Which of the following statements best describes contingency variables? correct answers They
are factors that moderate the relationship between two or more events or situations.
________ blends concepts from psychology and sociology and focuses on the influence people
have on one another. correct answers Social psychology
An individual's involvement with, satisfaction with, and enthusiasm for the work he/she
performs is known as _______. correct answers Employee engagement
Any incompatibility between two or more attitudes or between behavior and attitudes results in
_______. correct answers Cognitive dissonance
Compared to people who have a negative core self-evaluation, people who have a positive core
self-evaluation ______. correct answers Are less likely to give up when confronting difficulties.
, Employees at Acme Express are dissatisfied with the working conditions, salary, and the general
attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each
seems to be reacting differently to the problems at work. Susan has composed a list of concerns
along with her suggestions for improving conditions. Susan is dealing with her dissatisfaction
through ________. correct answers Voice
Employees' beliefs in the degree to which they influence their work environment, their
competence, the meaningfulness of their job, and their perceived autonomy is termed as
________. correct answers Psychological empowerment
Job dissatisfaction is more likely to translate into ________ when employees feel or perceive
they have many available alternatives. This can happen when employees have high human
capital. correct answers Turnover
Job embeddedness refers to connections to the job and community ________. correct answers
That result in an increased commitment to the organization
Of the "Big Five" personality traits, which two are most associated with job satisfaction? correct
answers Agreeableness and conscientiousness
Organizational commitment is defined as ________. correct answers The degree to which an
employee identifies with the organization they work for and its goals
Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To
compensate for his perceived unjust pay, he regularly takes work supplies home for personal use,
such as computer ink cartridges, staplers, and reams of paper. Rashid's behavior is an example of
________. correct answers Workplace deviance
Sharon is unhappy with her job as a salesperson at a retail store for many reasons. Yesterday a
customer asked her where the shampoo was located. Sharon listlessly replied, "I don't know."
She then turned her back on the customer and continued stocking the shelf. This is an example of
how job satisfaction can affect ________. correct answers Customer satisfaction
The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the
________ component of an attitude. correct answers Cognitive
The degree to which a person identifies with his or her job, actively participates in it, and
considers his or her performance as being important to self-worth is ________. correct answers
Job involvement
What refers to a positive feeling about a job, resulting from an evaluation of its characteristics?
correct answers Job satisfaction
Which of the following is generally considered the best predictor of job satisfaction? correct
answers The work itself
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