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CSS EXAM | 192 QUESTIONS | WITH PASSED ANSWERS!!
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CSS EXAM | 192 QUESTIONS | WITH PASSED ANSWERS!!
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CSS EXAM | 192QUESTIONS |
WITH PASSED
ANSWERS!!
Evatee 8/28/24 CSS
,CSS EXAM | 192 QUESTIONS | WITH PASSED
ANSWERS!!
the CSS testing program was started in Answer - 1990
the CSS exam contains many electronics technical questions Answer - false
the CSS exam contains how many questions Answer - 100
nearly all adults already know all of the concepts of the CSS program, but just
don't apply them Answer - false
the concept of offering a customer service skills program was originally
proposed by Answer - large manufacturing companies in washington state
Changes in the motivation to give good customer service occurred when high
tech products proliferated Answer - true
customer service problems were shifted around in the 70's and 80's as a cost-
cutting policy by many major companies Answer - true
soft skills as those taught in CSS courses can't be learned Answer - false
some companies pay those with CSS certification more than ordinary workers
Answer - true
, including CSS type training concepts in technical training programs usually
short-changes the CSS and soft skills Answer - true
the main reason why customers buy and stay with one company over another
is Answer - relationship
a successful company is defined based on Answer - customer retention
business development concerns itself with Answer - attracting and qualifying
prospective customers
a marketing tool such as cold calling is classified as a/an Answer -
telemarketing tool
to ensure products and services reach intended customers, _________ is
required Answer - follow up
word-of-mouth advertising is defined as Answer - people who have seen your
marketing campaign and have hear good things about your services from other
external customers
potential customers responding to your marketing campaign are called
________ sales Answer - voluntary
effective customer service operations will Answer - all of the above
continuous improvement in the customer service picture means Answer -
using customer feedback to improve overall operations of the company, its
products and services.
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