QUESTION 1 1.1 Quality starts with understanding customer needs and ends when those needs are satisfied. In view of this statement, explains quality. 1.2 A development of quality concept regarding customer and their satisfaction results in customer loyalty. Research shows that focus on customer loy...
MNO2609 ASSIGNMENT 5
CORRECT ANSWERS
SEMESTER 2 2024 DUE
DATE SEPTEMBER
GUARANTEED
DISTINCTION.
1.1 Quality starts with understanding customer needs and ends when those needs are
satisfied. In view of this statement, explains quality.
ANSW Quality can be defined as meeting or exceeding customer expectations and
requirements. It starts with understanding what the customer needs and ends when those
needs are fulfilled. This means that quality is not just about the product or service itself, but
also about how well it aligns with what the customer wants and values.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Tutor23. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R50,96. You're not tied to anything after your purchase.