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MNO2609 ASSIGNMENT 5 CORRECT ANSWERS SEMESTER 2 2024 DUE DATE SEPTEMBER GUARANTEED DISTINCTION. R50,96   Add to cart

Exam (elaborations)

MNO2609 ASSIGNMENT 5 CORRECT ANSWERS SEMESTER 2 2024 DUE DATE SEPTEMBER GUARANTEED DISTINCTION.

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QUESTION 1 1.1 Quality starts with understanding customer needs and ends when those needs are satisfied. In view of this statement, explains quality. 1.2 A development of quality concept regarding customer and their satisfaction results in customer loyalty. Research shows that focus on customer loy...

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  • August 28, 2024
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  • 2024/2025
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MNO2609 ASSIGNMENT 5
CORRECT ANSWERS
SEMESTER 2 2024 DUE
DATE SEPTEMBER
GUARANTEED
DISTINCTION.

1.1 Quality starts with understanding customer needs and ends when those needs are

satisfied. In view of this statement, explains quality.


ANSW Quality can be defined as meeting or exceeding customer expectations and

requirements. It starts with understanding what the customer needs and ends when those

needs are fulfilled. This means that quality is not just about the product or service itself, but

also about how well it aligns with what the customer wants and values.

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