Exam (elaborations)
MNO2609 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024 (347298)
- Course
- MNO2609
- Institution
- University Of South Africa
MNO2609 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024 (347298)
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,MNO2609 Assignment 5 (COMPLETE ANSWERS)Semester 2 2024 (347298) - DUE 2024 ; 100%
TRUSTED Complete, trusted solutions and
explanations.
QUESTION 1 1.1 Quality starts with understanding customer
needs and ends when those needs are satisfied. In view of this
statement, explains quality. 1.2 A development of quality
concept regarding customer and their satisfaction results in
customer loyalty. Research shows that focus on customer
loyalty can provide several commercial advantages. Describe
commercial advantages. 1.3 There are various techniques that
can be used to assess customer satisfaction. Describe the
technique can be considered is most appropriate. 1.4 The
management of a firm may think that their scale of operations
is not sufficiently large that that their resources to implement
Total Quality Management (TQM). What questions may be
considered relevant to ask? 1.5 The Describe the vehicle to
achieve excellence in leadership. 1.6 The culture of an
organization is formed by several components. Describe them.
1.7 Clearly defined and properly communicated beliefs and
objectives can be summarize that believe. 1.8 The mission
statement is stated all the statement. Explain it. 1.9 The mission
and the critical success factor (CSF) are what the organization
must be supported by key performance indicators (KPI).
Describe the task of the sponsor. 10. If quality takes care of all
the aspects of the customer’s requirement, including cost,
, production, safety and easy use, then designing must take care
of certain aspect Describe them. MAY/JUNE 2024
1.1 Explaining Quality
Quality refers to the degree to which a product or service meets
or exceeds customer expectations. It starts with understanding
the specific needs and desires of the customer and ends when
those needs are fully satisfied. Quality involves continuous
improvement and consistency in delivering products or services
that meet defined standards.
1.2 Commercial Advantages of Customer Loyalty
Focusing on customer loyalty provides several commercial
advantages, including:
Increased Revenue: Loyal customers are more likely to
make repeat purchases, which increases sales and
revenue.
Lower Marketing Costs: Retaining existing customers is
often less expensive than acquiring new ones.
Positive Word-of-Mouth: Satisfied customers are likely to
recommend the company to others, providing free
marketing.
Higher Profit Margins: Loyal customers may be willing to
pay more for products they trust, allowing the company to
maintain higher profit margins.
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