Exam (elaborations)
MNO2609 Assignment 5 Semester 2 2024 (347298)
- Course
- MNO2609 (MNO2609)
- Institution
- University Of South Africa
MNO2609 Assignment 5 Semester 2 2024 (347298) QUESTIONS WITH ANSWERS
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MNO2609 Assignment 5Semester 2 2024 (347298)
QUESTIONS WITH COMPLETE ANSWERS
[School]
[Course title]
, MNO2609 Assignment 5 Semester 2 2024 (347298)
QUESTION 1
1.1 Quality starts with understanding customer needs and ends when those needs are satisfied. In
view of this statement, explains quality.
1.2 A development of quality concept regarding customer and their satisfaction results in
customer loyalty. Research shows that focus on customer loyalty can provide several commercial
advantages. Describe commercial advantages.
1.3 There are various techniques that can be used to assess customer satisfaction. Describe the
technique can be considered is most appropriate.
1.4 The management of a firm may think that their scale of operations is not sufficiently large
that that their resources to implement Total Quality Management (TQM). What questions may be
considered relevant to ask?
1.5 The Describe the vehicle to achieve excellence in leadership.
1.6 The culture of an organization is formed by several components. Describe them.
1.7 Clearly defined and properly communicated beliefs and objectives can be summarize that
believe.
1.8 The mission statement is stated all the statement. Explain it.
1.9 The mission and the critical success factor (CSF) are what the organization must be
supported by key performance indicators (KPI). Describe the task of the sponsor.
10. If quality takes care of all the aspects of the customer’s requirement, including cost,
production, safety and easy use, then designing must take care of certain aspect Describe them.
1.1 Explanation of Quality
• Definition: Quality refers to the degree to which a product or service meets or exceeds
customer expectations.
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