Business Communications, Exam 1 (Chapters 1-3) Questions and Answers
5 views 0 purchase
Course
Business Communication
Institution
Business Communication
Importance of Effective communication to Career - Answer--Provides clarity
-Has persuasion
Importance of effective communication to the companies where you will work - Answer--Closer marketplace ties
-opportunities for influence
-better productivity and problem solving
-better financial ...
Business Communications, Exam 1
(Chapters 1-3) Questions and Answers
Importance of Effective communication to Career - Answer--Provides clarity
-Has persuasion
Importance of effective communication to the companies where you will work - Answer--
Closer marketplace ties
-opportunities for influence
-better productivity and problem solving
-better financial returns and results
-Earlier warning of potential problems
-stronger, more timely decision making
-clear, persuasive marketing messages
-increased employee engagement
what makes business communication effective? - Answer--provide practical info
-give facts, not vague impression
-deliver info concisely and effectively
-clarify expectations and responsibilities
-offer compelling, persuasive arguments and recommendations
What is Professionalism? - Answer--the quality of performing at a high level and
conducting oneself with purpose and pride
6 traits of a professional - Answer--striving to excel
-being a team player
-making ethical decisions
-being dependable and accountable
-demonstrating a sense of etiquette
-maintaining a positive outlook
What does employers expect from you? - Answer--organization skills
-coherence and persuasion
-active listening skills
-communication diversity
-Communication technology
-writing and speaking skills
-business etiquette
-ethical communication
-time management skills
Communication Process model: - Answer-1. Sender has an idea
2. Sender encodes idea as a message
, 3. Sender produces the messages
4. Sender transmits the message
5. Audience receives senders message
6. Audience Decodes the message
7. Audience responds the message
8. Audience gives feedback to sender
Barriers in the Communication environment - Answer-- noise and distractions
- competing messages
- message filtering
- Channel breakdowns
The ways social media is changing the nature of business communication - Answer--
making easier to find businesses
- easier to market business
Mobile Tech. And business comm.. Practices - Answer--challenges of constant
connectivity
-challenge of creating/consuming content
-multitasking and other distractions
-Pressures on standards of writing
-sensory and cognitive extensions
-security and privacy concerns
-Productivity and collaboration
-Assistance with business tasks
-Decision making and problem solving
-Engaging experiences for customers
Inside mind of the audience - Answer-- how the audience receives messages
- how audiences decode messages
- how audience respond to messages
4 General guidelines for using communication technology effectively - Answer-1. Learn
to keep technology in perspective
2. Guard against info overload
3. Use technology tool productively
4. Reconnect with people
What technology can do - Answer-- help accomplish task
- support interpersonal communication
What technology can't do: - Answer--Replace interpersonal communication
-Think of you or supply essential skills
Receivers of digital correspondence - Answer-- filtering prioritize all incoming messages
- limit the number of RSS feeds and Twitter streams
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller lectknancy. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R223,63. You're not tied to anything after your purchase.