SHRM-CP – Organization [20%] Study Guide Test.
Alternative dispute resolution (ADR) - CORRECT ANSWER Third party resolution (7 ADR Options) Refers to looking outside the courtroom to resolve a dispute.
Analytics - CORRECT ANSWER Tools that convert metrics to be used fordecision support by...
Alternative dispute resolution (ADR) - CORRECT ANSWER Third party resolution (7 ADR Options) Refers
to looking outside the courtroom to resolve a dispute.
Analytics - CORRECT ANSWER Tools that convert metrics to be used fordecision support by adding
context orfurther subclassifying comparison groups.
Arbitration - CORRECT ANSWER Procedure in which disputes are
submitted to one or more impartial
persons for final determination.
At-will employment - CORRECT ANSWER Common-law principle stating that
employers have the right to hire, fire,
demote, and promote whomever they
choose for any reason unless there is a
law or contract to the contrary and
employees have the right to quit a job at
any time.
Bias - CORRECT ANSWER Occurs when an appraiser's values,
beliefs, or prejudices distort performance
ratings.
"Big data" - CORRECT ANSWER High-volume, high-velocity, and high-
variety information assets that require
innovative forms of information
, processing for enhanced insight and
decision making.
Blogs - CORRECT ANSWER Broadcast-style communications that enable authors to publish
articles,opinions, product or service reviews, etc.,on a web page.
Business case - CORRECT ANSWER Presentation to management that
establishes that a specific problem exists
and argues that the proposed solution is
the best way to solve the problem in
terms of time, cost efficiency, and
probability of success.
Cause-and-effect diagram - CORRECT ANSWER Diagram that maps out a list of factors
that are thought to affect a problem or a
desired outcome.
Center of excellence (COE) - CORRECT ANSWER HR structural alternative established as
an independent department that provides
services within a focused area to internal
clients.
Central tendency error - CORRECT ANSWER Error that occurs when an appraiser rates
all employees within a narrow range,
regardless of differences in actual
performance.
Chain of command - CORRECT ANSWER Line of authority within an organization.
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