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ServiceNow CSA Exam R218,08
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Exam (elaborations)

ServiceNow CSA Exam
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  • Course
  • CSA
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  • CSA

(T/F) ACL evaluates condition/script and roles - answer-True If prefix of incident needs to be changed, where should you refer? - answer-Number Maintenance Table Which of the following is possible via an inbound action? A) Schedule a job B) Sends an email notificaiton C) Modifying existi...

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  • September 7, 2024
  • 32
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • servicenow csa exam

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  • CSA
  • CSA

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ServiceNow CSA Exam
(T/F) ACL evaluates condition/script and roles - answer-True



If prefix of incident needs to be changed, where should you refer? - answer-Number Maintenance Table



Which of the following is possible via an inbound action?



A) Schedule a job

B) Sends an email notificaiton

C) Modifying existing records

D) All of the above - answer-B) Sends an email notificaiton



_________ Is an Elevated Privileges. - answer-Session



As an end user, which modules of service catalog do you see?



A) My requests

B) Requested Items

C) My approvals

D) None - answer-A & B) My Requests & Requested Items



Which setting allows the user to view knowledge articles without logging in?



A) ESS Role

B) Public Setting

C) View All Setting

D) View all Role - answer-A) ESS Role



ACL is part of which security?



A) Physical Security

,ServiceNow CSA Exam
B) Compliance Security

C) Contextual Security

D) None of the above - answer-Contextual Security



Jelly scripting is used in which of the following?



A) UI Macros

B) Content Management System

C) UI Policies - answer-A & B) UI Macros & Content Management System



What are the variables that you can add when you create a catalog item?



A) Slush bucket, Multiple choice

B) Additional category, Single line text

C) Multi-line text, Choice list, Checkbox

D) Multiple choice, Multi-line text, Choice list, Checkbox - answer-D) Multiple choice, Multi-line text, Choice list,
Checkbox



What are the workflow stages?



A) Waiting for approval

B) Fulfillment

C) Delivery

D) Completed - answer-A, B, C, & D) Waiting for approval, Fulfillment, Delivery, & Completed



Tables and Fields can be viewed and manipulated where?



A) Record List

B) Form

C) Tables and Columns

D) All of the above - answer-D) All of the above

,ServiceNow CSA Exam

If a request is rejected what happens?



A) Notification is sent and sets the status to cancelled

B) Notification is sent and sets the status to Not Approved - answer-A) Notification is sent and sets the status to
cancelled



Contextual Security-Question on hierarchy



A) Generic to all

B) Generic to specific - answer-B) Generic to specific



How do you change the color of the instance?



A) Using Navigation Menu under Content Management

B) Using Navigation Menu under Application

C) Under Content Management, Instance color marking

D) None of the above - answer-A) Using Navigation Menu under Content Management



Where can we use 'variable_pool'?



A) Workflow Activities

B) UI Policies

C) UI Scripts - answer-A) Workflow Activities



(T/F) Coalescing on a field (or set of fields) means the field will be used as a regular/general key - answer-False



Filters are defined with the following attributes in ServiceNow



A) Field name, Operator, and Values

B) Field name, Variables, and Values

, ServiceNow CSA Exam
C) Variables, Operator, and Values

D) Operands, Operator, and Values - answer-A) Field name, operator, and values



Kb articles are referred in which modules?



A) Service Catalog

B) News

C) Incident

D) Request - answer-B) News



Schedule Jobs can be captured in Update Sets



A) True

B) False

C) We can migrate that only through export and import xml

D) Both 'b' and 'c' - answer-A) True



Purpose of order guide - An order guide gives customers an easy way to order multiple related items as a single request,
it uses:



I. A single initial screen, where the customer fills in some initial information.

II. A set of selected catalog items based on conditions derived from the initial information.



A) Only I

B) Only II

C) Both I and II

D) Neither I nor II - answer-C) Both I and II



If a notification has a template attached and the subject is filled out on the notification, then on the email getting fired,
what will happen?

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