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SAFSI is a financial services company that specialises in providing insurance services to companies
and individuals in the form of retirement annuities, and investments. They also have a section that
offers car, home and life insurance. SAFSI boasts of good profits yearly. SAFSI’S HR Director,
Reinhard was appointed two years ago after senior management and the board realised that there were
challenges caused by the absence of a full HR representative at the senior management level. Reinhard
sits at senior management meetings but also heads the HR function of SAFSI. SAFSI is a financial
services company that specialises in providing insurance services to companies and individuals in the
form of retirement annuities, and investments. They also have a section that offers car, home and life
insurance. SAFSI boasts of good profits yearly. SAFSI’S HR Director, Reinhard was appointed two
years ago after senior management and the board realised that there were challenges caused by the
absence of a full HR representative at the senior management level. Reinhard sits at senior
management meetings but also heads the HR function of SAFSI.
1.1. Considering the challenges faced by the SAFSI concerning the actions of the former
majority unions, discuss the competencies of leadership that HR leaders and senior management
require and support your response with relevant examples.
Theory
HR leaders and senior management require several critical leadership competencies to address
organizational challenges effectively. According to research, these competencies include:
Business Proficiency: Leaders need to thoroughly understand the business, including its
financials, strategies, and key operational drivers, which enables them to make decisions that
align HR policies with business goals.
Change Management: Leadership must excel in guiding the organization through change by
applying proactive problem-solving and innovation, as well as effectively communicating new
values and behaviors to employees .
Emotional Intelligence (EI): Emotional intelligence, which involves self-awareness,
self-management, and social skills, is crucial for understanding and managing relationships.
This ensures that leaders can navigate the human aspect of organizational challenges .
Strategic Thinking: Leaders must adopt a strategic mindset that integrates people
management with broader business goals, ensuring alignment between HR and organizational
strategy .
Application
In the context of SAFSI, where challenges emerged due to the absence of a full HR representative in
senior management, Reinhard’s leadership should exemplify these competencies. For instance:
Business Proficiency: Reinhard must ensure that HR initiatives are designed to support
SAFSI's profitable operations in retirement annuities, insurance, and investments.
Understanding SAFSI's business model allows HR to implement strategies that align employee
performance with business growth.
