COMM 315 Exam 2 | Questions and Answers Chetna's mind wanders when her supervisor is talking to her. She does not paraphrase or ask clarifying questions, and she does not attend to her supervisor's nonverbal cues. Which of the following assumptions would help Chetna improve her listening? A) Comm...
Chetna's mind wanders when her supervisor is talking to her. She does not paraphrase
or ask clarifying questions, and she does not attend to her supervisor's nonverbal cues.
Which of the following assumptions would help Chetna improve her listening?
A) Communication is the sender's responsibility
B) Effective listening is an active process
C) Talking has more advantages than listening
D) Listening is a mindless activity
Questions that are actually disguised forms of giving advice are called __________
questions
A) sincere
B) counterfeit
C) unrealistic
D) demanding
Corey has lived in New York City all his life. His new coworker, Danielle, recently
immigrated to the United States from Mali. She speaks English with an accent. As a
consequence of this, Corey assumes that she is not very intelligent and that she does
not understand him very well when he speaks to her. Corey is demonstrating
A) ethnocentrism
B) egocentrism
C) preoccupation
D) poor multicommunication
Self-centered listeners
A) receive low ratings for social attractiveness
B) are usually well-liked
C) readily learn valuable new information
D) are more likely to be promoted
Courtney continuously checks her email and texts responses while sitting in her biology
lecture. Not surprisingly, she has trouble understanding many of the concepts she's
supposed to be learning. Which type of barrier to effective listening does this represent?
A) physiological barrier
B) message overload
C) ethnocentrism
D) faulty assumption
, Which of the following is NOT a recommended technique for effective listening?
A) Avoid asking questions for clarification
B) Turn off your cell phone ringer while you are interacting with others face-to-face
C) Take notes to help you remember key points
D) Attend to the sender's nonverbal cues
Which of the following is NOT a recommended technique for effective listening?
A) When the sender pauses, seek clarification by restating his or her ideas in your own
words
B) Be sure you understand the other person's ideas very well before you begin to
evaluate them
C) Give the speaker advice by asking leading questions such as, "Are you sure you
have really tried every solution we talked about?"
D) When you are listening, hold back from making a wealth of comments
Monika pays especially close attention to the accuracy and consistency of people's
messages. She tries to always consider the quality of a message before she decides if
she believes it. Monika's primary listening style is ________ listening
A) relational
B) critical
C) task-oriented
D) analytical
In which of the following scenarios would the people involved most likely keep a
personal distance of around three feet?
A) A manager giving a job interview to a candidate
B) A woman describing her vacation to a friend
C) A romantic couple walking in a park
D) An actor giving a performance to an audience
When you are trying to summarize a large amount of information, yet make your
meaning clear, you can often achieve maximum clarity by using
A) highly specific language
B) highly abstract language
C) a large amount of nonverbal amplification
D) an abstract overview followed by specific details
Manager Norris gave the following instructions to Jared:
"I'd like you take on more responsibility. So far, you've only been dealing with minor
tasks such as drawing up daily schedules and mailing out customer refunds. Starting
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller NurseHenny. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R306,85. You're not tied to anything after your purchase.
