GEB 3213 Exam 2 Hayes Questions with 100% Correct Answers | Latest Update | Verified
7 views 0 purchase
Course
GEB 3213 Hayes
Institution
GEB 3213 Hayes
Negative personalization - ️️- whenever you adopt a posture of negativity about a
person's behavior instead of first looking at the situation from multiple points of view
- Instead of jumping to conclusions, the best course of action here—given that we wont
have access to any more informat...
GEB 3213 Exam 2 Hayes
Negative personalization - ✔️✔️- whenever you adopt a posture of negativity about a
person's behavior instead of first looking at the situation from multiple points of view
- Instead of jumping to conclusions, the best course of action here—given that we wont
have access to any more information than we presently have—is to consider other
possibilities
- Practicing this is the quickest and easiest way to ruin a strong work relationship
Business Meeting Etiquette - ✔️✔️Stick to the agenda, provide required information,
and help move the meeting along, focus on primary issues and don't argue. Be polite
and positive when redirecting to primary issues.
Formal Behaviors - ✔️✔️Business Attire
Using formal email headings
Using titles and last names
Not engaging with coworkers outside of work
Getting to work early/on time
Withholding personal information
More consideration of personal space
Raised Eyebrows - ✔️✔️Shown when surprised or in doubt. when praised by someone
with raised eyebrows, the person speaking may be insincere
7-38-55 Rule - ✔️✔️Body language rule, body language accounts for 55% of a given
message, tone of voice for 38% and words for just 7%
Open Palms - ✔️✔️Sign of honesty, swear to tell the truth in court by raising one hand,
shows you have nothing to hide and are not a threat (primal)
Expansive Pose - ✔️✔️Standing with legs open, not closed and tight. Shows power
and confidence. Another example is leaning back in your seat shows you're relaxed and
in control
Low-Power Pose - ✔️✔️Opposite of Expansive pose, shows a closed off posture.
Increases the release of cortisol, the stress hormone, and appears to show a lack of
confidence
, Stress Face - ✔️✔️Clenched jaw, tightened neck and furrowed brow, show stress. This
way, you can see if your subject will receive your message enthusiastically
Eye Contact - ✔️✔️Keeping eye contact shows interest, too long makes you a creep or
a liar. Liars tend to hold eye contact too long
Situational Awareness - ✔️✔️You will meet people you don't know in various
situations, so learn to read people and respond accordingly. Self awareness is also
important.
Vocal Range - ✔️✔️Change in vocal range shows their interested. Women go up, men
go down. Monotone shows disinterest
Laughter - ✔️✔️Humor is important in developing relationships, receptive to your
humor will lead to a connection. Be aware when telling jokes in certain settings, but
humor is a good way to read your subjects interest
Mirroring - ✔️✔️People that get along tend to mirror each others behavior, so if you
shift your body language and your subject does as well, it shows they're fairly
comfortable
Familiar Behaviors - ✔️✔️Wearing casual attire
Informal email headings
First names or nicknames
Extending relationships beyond work
Getting to work late
Sharing of personal information
Less consideration of personal space
Synchronous Communication - ✔️✔️Communication that occurs in real time
Emotional intelligence - ✔️✔️- the ability to understand, manage, and effectively
express one's own feelings, as well as engage and navigate successfully with those of
others
(5) Strategies for improving emotional intelligence: - ✔️✔️- Reducing negative
emotions
- Reducing the fear of rejection
- Reducing stress
- Being assertive and expressing difficult emotions
- Bouncing back from adversity
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller PatrickKaylian. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R158,41. You're not tied to anything after your purchase.
