FOR2608
ASSIGNMENT 2 SEMESTER 2 2024
UNIQUE NO.636945
DUE DATE: 16 SEPTEMBER 2024
,Question – One
Establishing Rapport with Ms. Mpho Mokwena
To establish rapport with Ms. Mpho Mokwena before conducting the interview, I will
begin by creating a comfortable and trusting environment that encourages open
communication. First, I will initiate a friendly and respectful greeting, ensuring I
address her formally as Ms. Mokwena to demonstrate professionalism. I will then
express my appreciation for her willingness to speak with me and acknowledge that I
understand how troubling the situation might be for her, especially given the
implications of the incident involving her trusted supplier. This will show empathy and
understanding, which is critical in building rapport.
Next, I will briefly introduce myself and my role at Midrand Computer Technologies
as an investigator responsible for addressing any misconduct or criminal activity
within the company. This step is important as it establishes my authority and
purpose, providing Ms. Mokwena with confidence in my capabilities to handle the
matter properly.
To build a connection with her during the interview session at World of Computers I
plan to start by talking about her position and inquire about her time as a dedicated
customer of Midrand Computer Technologies and how satisfied she has been, with
our services. This strategy aims to make her feel comfortable and valued so that she
is more willing to engage in the discussion. I will ask whether she has had any
encounters with Mr. Naidoo or any other company representatives about this issue to
show that I am interested, in her experiences and viewpoint.
Lastly, I will explain to Ms. Mokwena measures currently taken to probe the matter
and how her details will assist to avoid such occurrences in future. I will thank her for
her availability to talk with me and I will also stress on its importance for the
continuation of our business with a good name and standing. By doing this, I will
build trust of the participant thus creating a working relationship, which is key in an
interview.
, Question-Two
Interviewing Ms. Mpho Mokwena Using the Nine Steps of the Interviewing Process:
Step1 - Preparation: I will go over the information provided by Ms. Mokwena and
familiarize myself with the details of the incident. This includes understanding the
timeline of events when Melvin Naidoo approached her with an offer to sell CPU
processors at a reduced price, noting that he claimed to acquire them at employee
discount prices. I will examine any available documentation, such as the scrap of
paper with his banking details, and review company policies regarding employee
conduct and stock management. Additionally, I will familiarize myself with Ms.
Mokwena’s role at the World of Computers and her relationship with our company,
as well as understanding the legal definition of theft as it applies to this case.
Step2 - Introduction: The interview with Ms. Mokwena will be initiated by my self-
introduction as the investigator from Midrand Computer Technologies. I will convey
professionalism and confidence, as befits a serious investigation. I will thank her for
her willingness to speak with me, and I will outline the purpose of the interview,
which is to gather information that will allow the investigators to get the truth about
this matter. My impression is that she is not part of the problem; I hope to not only
confirm that but also to get a clear picture of who is in the right and who is in the
wrong.
Step3 - Rapport building: I will engage in a friendly, yet professional conversation.
My goal is to ensure that Ms. Mokwena feels respected and comfortable. Start with a
simple, non-threatening question such as, “How has your day been so far?” This
helps ease tension before asking more detailed questions.
Step4 - Questions: I will begin the interview by asking open-ended questions to allow
Ms. Mokwena to share her story. For example, “Can you describe what happened
when Mr. Naidoo came to your office?” Taking note of her responses without
interruption, I will listen actively. To clarify details or address any gaps, I will ask
specific follow-up questions, such as, "You mentioned Mr. Naidoo offered you a
significant discount. Did he explain why he was able to offer such low prices?”
