Essay
IOP4862 Assessment 5 MCQ ANSWERS 2024
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- University Of South Africa (Unisa)
IOP4862 Assessment 5 MCQ ANSWERS 2024
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9/24/24, 8:13 AM Assessment 5IOP4862-24-Y Dear IOP4862 Students of 2024 Assessment 5
QUIZ
Time left 2:42:02
Question 1
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A large manufacturing organisation recently reviewed its core values. In line with its customer service charter, values such as
integrity, credibility and customer focus were identified as important. However, the Chairman of the Board questioned the
omission of other critical values that could apply. Considering this scenario, you will focus on ______.
a. promoting the use of a common language, and rituals applied in the organisation
b. organising a workshop with key stakeholders to identify additional dominant values such as quality orientation,
commitment and conscientiousness
c. policies that define the organisation’s expectations for employee behaviour
d. setting clear expectations for the amount of work that needs to be completed
Clear my choice
Question 2
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The effectiveness of teams may be measured by how well they achieve their objectives and perform for the organisation. It
helps establish a sense of ownership and partnership, allowing members to view the team as a cohesive unit and an
attractive work arrangement. To enhance team effectiveness, various interventions can be considered. Which one of the
statements is a suitable intervention?
a. Interventions dealing with multicultural issues, capitalising on individual cultures to embrace a collective culture.
b. Assembling a group of highly talented individuals and figuring out how to get the most creative efforts out of
everyone by effectively organising their collaborative efforts.
c. Establishing intergroup procedures to manage member interaction protocols.
d. Team building that focuses on sharing collective intelligence, empowerment and engagement
Clear my choice
https://mymodules.dtls.unisa.ac.za/mod/quiz/attempt.php?attempt=22560628&cmid=860445 1/7
, 9/24/24, 8:13 AM Assessment 5
Question 3
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Individuals in groups take on different roles. ______ could be applied if low morale is detected, but this could negatively affect
team effectiveness.
a. Empowering the group to act on behalf of the leader to obtain resources to reduce workload
b. Filtering negative or disappointing news or information
c. Promoting the group and telling members how successful and important they are towards realising agreed-up goals
and objectives.
d. Acting as facilitator and bridge between members of the group and other groups in the value chain
Clear my choice
Question 4
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Rockadock, a mining quarry established 50 years ago, has become increasingly bureaucratic as it expanded. The plant
manager runs the operation with strict control. Tasks are highly organised, and he relies on a few senior managers who
ensure that his orders are carried out. All important decisions are made exclusively with these senior managers who then
relay the necessary information to lower-level employees in the organisation. The plant manager demands a lot from his
senior managers and the rest of the staff, expecting immediate responses and results. Which of the below statements best
relates to the plant manager’s leadership style?
a. The plant manager sets challenging goals for subordinates and shows confidence that they will attain these goals
and perform well.
b. The plant manager simplifies achieving personal awards for work goals by offering guidance.
c. Considering the level of task structure and the plant manager’s position power, the contingency model of leadership
effectiveness applies to the case scenario.
d. Since experience with the process and interaction is crucial, the plant manager might temporarily adjust the
employees self-perceptions to meet performance targets..
Clear my choice
Question 5
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As a training and development practitioner in a large organisation, you understand the importance of self-efficacy in
designing and developing training interventions. Considering social persuasion as a source of self-efficacy, which of the
following statements best represent typical training recommendations?
a. Providing feedback on progress and contributions.
b. Preparing trainees both physically and mentally to help boosting their motivation to learn and succeed.
c. Using models with similar demographic attributes.
d. Being careful and sensitive to keep positive comments and actions in the presence of the trainee.
Clear my choice
https://mymodules.dtls.unisa.ac.za/mod/quiz/attempt.php?attempt=22560628&cmid=860445 2/7
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