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Table of Contents
Introduction ................................................................................................................ 3
Question 1: Distinction between Performance Management and Traditional
Performance Appraisal Systems ................................................................................ 3
Question 2: Setting Objectives for Expansion into Gauteng ....................................... 4
Question 3: Application of the Balanced Scorecard ................................................... 5
, Question 4: Critical Analysis of the Performance Management Process.................... 5
Question 5: Sarah’s Options for Expressing Dissatisfaction with Her Performance
Rating ......................................................................................................................... 6
Conclusion ................................................................................................................. 7
References ................................................................................................................. 8
