Exam (elaborations)
HRM3706 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024
- Course
- Performance Management
- Institution
- University Of South Africa
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HRM3706 Assignment 5(COMPLETE ANSWERS)
Semester 2 2024
100% GUARANTEED
, HRM3706 Assignment 5 (COMPLETE ANSWERS)
Semester 2 2024
PERFORMANCE MANAGEMENT AT ZONK’IZIZWE TRADING
STORE Provide advice on how best to align the strategic
objectives/goals of Zonk’izizwe Trading Store with the
operational plan of the department and individual
performance goals in order to ensure that the strategic
goals are implemented successfully. Provide relevant
examples. [20]
To align the strategic objectives of Zonk’izizwe Trading Store with the operational plan and
individual performance goals, you can implement a Performance Management Framework
that integrates strategic, departmental, and individual objectives. Here’s a step-by-step approach:
1. Clarify Strategic Objectives
The first step is to ensure that the strategic objectives of Zonk’izizwe Trading Store are well-
defined and communicated throughout the organization. These objectives could include
increasing market share, improving customer service, or optimizing operational efficiency. The
goals should be Specific, Measurable, Achievable, Relevant, and Time-bound (SMART).
Example: A strategic objective might be to increase sales by 15% over the next year by
expanding product offerings and enhancing customer experience.
2. Develop an Operational Plan
The operational plan should break down these broad strategic objectives into actionable tasks for
each department. This ensures that each department’s activities directly contribute to the overall
strategy. The operational plan should outline key tasks, timelines, and resource requirements for
departments such as sales, marketing, procurement, and customer service.
Example: For the sales department, the operational plan could focus on achieving weekly and
monthly sales targets, training sales staff on new product offerings, and improving customer
engagement through loyalty programs.
3. Cascading Goals to Departments and Teams
Once the strategic goals are clear, they must be broken down into goals that each department can
contribute to. Every department should know exactly how their work supports the broader
business objectives. This involves setting Key Performance Indicators (KPIs) for departments,
which are aligned with strategic objectives.
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