Exam (elaborations)
HRM3706 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024
- Course
- Performance Management
- Institution
- University Of South Africa
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HRM3706 Assignment 5(COMPLETE ANSWERS)
Semester 2 2024
100% GUARANTEED
, HRM3706 Assignment 5 (COMPLETE ANSWERS)
Semester 2 2024
PERFORMANCE MANAGEMENT AT ZONK’IZIZWE TRADING
STORE Provide advice on how best to align the strategic
objectives/goals of Zonk’izizwe Trading Store with the
operational plan of the department and individual
performance goals in order to ensure that the strategic
goals are implemented successfully. Provide relevant
examples. [20]
To effectively align the strategic objectives of Zonk’izizwe Trading Store with the operational
plan of the department and individual performance goals, a systematic approach is required.
Here's a step-by-step guide to achieve this:
1. Understand the Strategic Objectives
First, clarify Zonk’izizwe Trading Store's strategic objectives. These could include:
Expanding market share
Increasing customer satisfaction
Improving operational efficiency
Growing profitability
Example: If the strategic goal is to increase market share by 10%, this must be communicated
across all departments to ensure that everyone works towards this common goal.
2. Translate Strategic Goals into Departmental Operational Plans
Break down these strategic objectives into actionable and measurable goals at the departmental
level. Each department (e.g., sales, customer service, inventory) should have specific operational
goals that contribute to the store’s overall objectives.
Sales Department: Increase sales by 15% through targeted marketing campaigns and
upselling techniques.
Customer Service: Improve customer satisfaction ratings by 10% through staff training
and quicker response times.
Inventory Management: Reduce stock shortages by 5% through better forecasting and
automated reordering systems.
Example: If Zonk’izizwe Trading aims to improve customer satisfaction, the customer service
department's operational plan might focus on training employees in handling complaints
efficiently and reducing response times.
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