WGU C235 Training & Development Exam Study Questions and Answers
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Course
WGU C235
Institution
Western Governors University
Organization -Correct Answer A social unit of people structured and managed to meet a need or pursue collective goals
Human Resource Management -Correct Answer Entire set of activities used by an organization to align its human capital with organizational objectives and strategies
Examples of...
WGU C235 Training & Development
Exam Study Questions and Answers
2024-2025
Organization -Correct Answer ✔A social unit of people structured and managed to meet
a need or pursue collective goals
Human Resource Management -Correct Answer ✔Entire set of activities used by an
organization to align its human capital with organizational objectives and strategies
Examples of Intangible Resources -Correct Answer ✔Human Capital
Social Capital
Intellectual Capital
Organizational Capability
Human Capital -Correct Answer ✔Tacit knowledge
Education and experience
Work-related know-how
Social Capital -Correct Answer ✔Corporate Culture
Management philosophy
Coaching/mentoring relationships
Informal networking systems
Intellectual Capital -Correct Answer ✔Patents and trade secrets
Copyrights
WGU C235 Training & Development
,WGU C235 Training & Development
Intellectual property
Organizational Capability -Correct Answer ✔Bring new products to market quickly
Absorb and integrate other cultures in a merger
Identify customer needs and respond directly to them
Continuously improve production processes to drive down costs
How is training and development strategically important in an organization? -Correct
Answer ✔By creating value for customers through training
Increase shareholder returns by investing in training and development
Creating a competitive advantage through human capital
Differentiate between Training and Development -Correct Answer ✔Training: Learning
that is planned by the organization and designed so as to further organizational
objectives
Development: Training that is longer-term in focus, designed to help employees prepare
for future jobs
What is an intangible asset on which a company can build a sustainable competitive
advantage by providing training regarding tacit knowledge in an effort to differentiate
itself in a strategic way? -Correct Answer ✔Human Capital
Orientation -Correct Answer ✔The first common training that new hires go. New
employees are exposed to the expectations the organization has for them, key policies
and procedures relevant to them, the basic business model under which the
organization operates in order to be successful, the variety and types of co-workers
present on the job, and other aspects of organizational life.
WGU C235 Training & Development
, WGU C235 Training & Development
Which activity is the human resource dept performing by offering a series of programs
and activities that include orientation, diversity, and total quality management? -Correct
Answer ✔Training
What is a direct benefit of a new employee orientation program? -Correct Answer
✔Increased employee retention
ADDIE model of training and development -Correct Answer ✔A common framework for
training and development where the five steps in the model are Assessment, Design,
Development, Implementation, and Evaluation.
What does the ADDIE model suggest? -Correct Answer ✔A continuous cycle wherein the
results of evaluation from one training program become part of the assessment of needs
for the next program
Based on the belief that the training is most effective when it provides learners with a
clear statement of what they must be able to do as a result of training and how their
performance will be evaluated
What is sustainable competitive advantage built upon? -Correct Answer ✔Intangible
resources, such as organizational capabilities, processes, systems, attributes, and
knowledge and information controlled by the firm
Copyright Act 1976 -Correct Answer ✔Protects the authors of "original works" from
others who would use their work unlawfully
The law that prohibits the printing, duplication, or distribution of copies of another's
literary, artistic, or other creative expressions except under certain circumstances.
Age Discrimination in Employment Act -Correct Answer ✔Law that prohibits
discrimination in employment against persons age 40 and over. Select to training
WGU C235 Training & Development
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