Exam Bank Questions with complete Solutions for Progressive leadership principles, concepts, and tools
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Course
Leadership Tool
Institution
Leadership Tool
Exam Bank Questions with complete Solutions for Progressive leadership principles, concepts, and tools
RBO - Answers Relationships by objectives
10 steps for managing the RBO process - Answers 1. Identify the issue
2. Assign the issue
3. Analyze the issue
4. Make the decision
5. Educate as ne...
Exam Bank Questions with complete Solutions for Progressive leadership principles, concepts, and
tools
RBO - Answers Relationships by objectives
10 steps for managing the RBO process - Answers 1. Identify the issue
2. Assign the issue
3. Analyze the issue
4. Make the decision
5. Educate as necessary
6. Implement the plan
7. Review the effectiveness
8. Revise if necessary
9. Complete the process
10. Regroup if necessary
The 5 Ls - Answers Love
Learn
Labor
Laugh
Leave
The 5 ethical contracts - Answers External customers
Internal customers
Leadership and followership
Professional conduct
, Personal commitment
What we tell our external customers we will do - Answers Stay ready to respond Quickly
Be trained and equipped to perform our job
Care about our customers and their property
Exist to serve and be careful not to over indulge ourselves in our own creature comforts
Provide excellent service at a competitive price
User skills to help the customer at Every opportunity and maximize the importance of our customers
needs
Prevent emergencies from occurring whenever and however we can
Be honest about what the department is staffed, equipped, and deploying to do, and what it cannot
accomplish due to a lack of funding, staffing, equipment, or other related issues
Ethical behaviors that are important to being effective leaders and followers - Answers Tell people up
front what is expected of them
Tree isolated mistakes as that, isolated mistakes
Review good performance and behavior every opportunity, but do not reward ever unacceptable
performance or bed behavior
When things get worse, leaders need to get better
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