Employee Assistance Program (EAP) - ANSWERSassist employees in addressing particular personal
problems that can affect their work performance; referral program; helps control absenteeism, tardiness;
commonly address alcohol/drug abuse, family/marital difficulties, legal/financial problems, compulsive
gambling; initial office HR or employee health but outside entity that works on retainer to keep
confidentiality
outsourcing - ANSWERSpractice of having services once performed by employees supplied by outside
parties; brought on by reengineering
1) outplacement services
2) Employment Assistance Program (EAP)
3) pension plan admin
4) workers comp
5) disability programs admin
6) payroll
7) legal services - ANSWERSexamples of outsourcing
people-centered manager - ANSWERSwork is irregular & varied with employees controlling processes;
people are primary focus b/c they are producers (not machines); more intellectual processes
production-centered manager - ANSWERSmanufacturing with employee assigned workstations; pace is
important; more manual processes
authoritarian - ANSWERSleadership that is now more legalistic & humanistic
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