Exam (elaborations)
HRM2605 Assignment 6 Semester 2 2024 - DUE 25 October 2024
- Institution
- University Of South Africa (Unisa)
HRM2605 Assignment 6 Semester 2 2024 - DUE 25 October 2024 QUESTIONS WITH COMPLETE ANSWERS
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, HRM2605 Assignment 6 Semester 2 2024 - DUE 25 October 2024QUESTION 1 [25 marks]
Read the following scenario and then answer the questions that follow. Godfrey Makobane
is the plant manager of a light assembly plant in Cape Town. Approximately a year ago,
Melvin Alers, the plant manager from a similar facility in Gauteng, visited the Cape Town
plant. During the visit, the two managers compared various metrics, including absenteeism
and turnover rates. Melvin's plant reported an average absenteeism and turnover rate of 5%
each. In contrast, Godfrey discovered that his Cape Town plant had much higher rates: 10%
absenteeism and 12% turnover. Concerned about these discrepancies, Godfrey met with
his HR manager, Ms Amusa, and his two supervisors to address the issue. During the
meeting, Nomvuyo Bekwa, one of the supervisors, suggested that there might be a
connection between job satisfaction and the high rates of absenteeism and turnover at the
Cape Town plant. A consultant was hired to investigate further, and a job satisfaction
survey was administered to the Cape Town employees. The results of the survey were
summarised as follows: Job Satisfaction category Percentage (%) of satisfied employees
(Happy) Percentage (%) of dissatisfied employees (unhappy) The job itself 40% 60%
Relationships with co-workers 49% 51% Immediate supervisor 45% 55% Career
development/promotions 37% 63% Compensation and benefits 20% 80% The work
environment 35% 65% Godfrey was surprised by the low levels of job satisfaction reflected
in the survey results, which were far below what he had anticipated for the plant's first
assessment of employee satisfaction.
1.1 As the consultant who administered the job satisfaction survey, interpret the findings in
the table and provide Godfrey with detailed feedback. In your response:
1.1.1 Discuss each job satisfaction category, explaining possible reasons for the
dissatisfaction indicated in the survey results. (6) HRM2605: Assessment 06 Semester 02
(2024) 8 © UNISA 2024
1.1.2 Conclude your feedback by summarising the four categories with the highest levels of
dissatisfaction among employees. (4)
1.2 From a line manager’s perspective, suggest possible solutions to improve employees’
job satisfaction and morale and reduce employee turnover and absenteeism. In your
answer, identify [5 marks] and discuss [5 marks] five HR functions or processes that must
be implemented or enhanced to address the identified issues and improve job satisfaction.
(10)
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