Electronic Communication Merits - Answer-=> Most frequently used form of communication. Messages containing 140 words or fewer dominate interpersonal communication by this transmission method.
Electronic Communication Demerits - Answer-Reliance on it has been found to diminish competency in i...
MGMT 443 Exam #2 Questions with
Correct Answers
Electronic Communication Merits - Answer-=> Most frequently used form of
communication. Messages containing 140 words or fewer dominate interpersonal
communication by this transmission method.
Electronic Communication Demerits - Answer-Reliance on it has been found to diminish
competency in interpersonal communication. Quality of communication is fairly low.
Principles of Supporting Communication - Answer-1. Advising
2. Deflecting
3. Probing
4. Reflecting
Advising Principle - Answer-Provides direction, evaluation, personal opinion, or
instructions. Such a response imposes on the other person your point of view.
Deflecting Principle - Answer-Switches the focus from the communicator's problem to
one you select. You _________ attention away from the original problem or the original
statement.
Probing Principle - Answer-Asks a question about what the other person just said or
about the problem he or she has shared. The intent is to acquire additional information,
to help the other person say more about the topic.
Reflecting Principle - Answer-Primary purpose is to mirror back to the communicator the
message you heard and to communicate understanding and acceptance of the person.
Impact Culture has on interpersonal problem solving - Answer-Deflecting responses are
more typical of Eastern cultures than Western cultures. The language patterns and
language structures across cultures can be dramatically different, and considerable
evidence exists that individuals are most effective interpersonally and they display the
greatest amount of emotional intelligence when they recognize, appreciate, and
capitalize on these differences among others. Differences among cultures are not great
enough to negate or dramatically modify the principles outlined on communication and
problem solving.
, **People feel energized and uplifted, even when the information being communicated is
negative. In organizations there will be higher productivity, faster problem solving,
higher outputs, and fewer conflicts and subversive activities.
***3x more powerful in predicting profitability in 40 major corporations.
key elements of coaching - Answer-**Focuses on abilities
>PPl are advised on how to do their jobs better and to perform better.
> help other improve their skills and behaviors.
>Giving direction and advice
When to use coaching - Answer-In sitiuations in which managers must pass along
advice and information or set standards for others.
Ex. Athletic coach
>When someone needs to avoid upward delegation & how to delegate responsibility &
authority
Workplace situation to use counseling - Answer-Ex. with Betsy in the textbook.
>When someone is in denial about their workplace performance & is only thinking of
themselves. When they will not accept feedback and criticism with an open mind.
Key elements of counseling - Answer-**Focuses on attitutdes
Managers help others recognize and address problems involving their level of
understanding, emotions, or perspectives.
When to use counseling - Answer-Managers need to use this when the problem stems
from attitudes, personality, defensiveness or other factors tied to emotions.
>Helping clarify that a problem exists, nd is due to one's attitude.
Diff between coaching and counseling - Answer-On focuses entirely on attitude & the
approach is I can help you recognize that the problem exists.
>The other focuses entirely on Abilities & the approach is I can help you do this better.
Causes of disconfirmation - Answer-**When coaching and counseling are not used at
the appropriate times thus creating a mismatch of problem with communication
approach.
>Principles of supporting communication are not followed.
How to correct disconfirmation - Answer-*The 8 attributes of supportive communication.
**You can correct this with congruence. That is, what is communicated verbally and
nonverbally, matches exactly what you are thinking and feeling so that the other person
feels supported in the conversation.
Congruent communication - Answer-is what is communicated, verbally and nonverbally,
matches exactly what you are thinking and feeling. Congruence simply means being
honest and authentic. It means communicating what you intend.
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