HRM2604
Assessment 05 Semester 2 2024
Detailed Solutions, References & Explanations
Unique number:
Due Date: 29 October 2024
QUESTION 1
The results approach to measuring performance would be most suitable for Oliver’s job at
Red Arrow. In the scenario, the agency determines the best salesperson by calculating the
highest number of properties sold each year, which aligns directly with a results-based
performance metric. The commission-based pay structure, which rewards agents with 20% of
the sale price for each property sold, further supports a results-driven performance
measurement.
This approach focuses on the outcomes or the actual sales Oliver can close, rather than solely
evaluating his behavior or competencies. Since real estate sales rely heavily on generating
successful transactions, using a results-based approach provides a clear and objective metric
for evaluating performance, which in this case is the number of properties sold. Moreover,
since Oliver is still learning, assessing his progress through tangible sales figures allows him
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