HRM2604
Assignment 5 Semester 2 2024
Unique Number:
Due Date: 29 October 2024
QUESTION 1
The results approach to measuring performance would be most suitable for Oliver’s job at
Red Arrow. In the scenario, the agency determines the best salesperson by calculating the
highest number of properties sold each year, which aligns directly with a results-based
performance metric. The commission-based pay structure, which rewards agents with 20%
of the sale price for each property sold, further supports a results-driven performance
measurement.
This approach focuses on the outcomes or the actual sales Oliver can close, rather than
DISCLAIMER & TERMS OF USE
1. Educational Aid: These study notes are designed to serve as educational aids and should not be considered as a
substitute for individual research, critical thinking, or professional guidance. Students are encouraged to
conduct their own extensive research and consult with their instructors or academic advisors for specific
assignment requirements.
2. Personal Responsibility: While every effort has been made to ensure the accuracy and reliability of the
information provided in these study notes, the seller cannot guarantee the completeness or correctness of all
the content. It is the responsibility of the buyer to verify the accuracy of the information and use their own
judgment when applying it to their assignments.
3. Academic Integrity: It is crucial for students to uphold academic integrity and adhere to their institution's
policies and guidelines regarding plagiarism, citation, and referencing. These study notes should be used as a
tool for learning and inspiration, but any direct reproduction of the content without proper acknowledgment and
citation may constitute academic misconduct.
4. Limited Liability: The seller of these study notes shall not be held liable for any direct or indirect damages,
losses, or consequences arising from the use of the notes. This includes, but is not limited to, poor grades,
academic penalties, or any other negative outcomes resulting from the application or misuse of the information
provided.
, For additional support +27 81 278 3372
INTRODUCTION
This assignment explores key concepts of performance management,
developmental planning, and coaching styles within a real estate agency setting. The
scenario focuses on Oliver King, a newly hired estate agent at Red Arrow, who is
guided by his supervisor, Felicity, as he embarks on his new career. The questions
that follow aim to critically assess Oliver’s performance using various performance
measurement approaches, determinants of performance, and one-on-one appraisal
methods. Additionally, the assignment examines Oliver's need for a Personal
Development Plan (PDP) and the developmental activities that can assist him in
achieving his career objectives. Reward incentives and coaching styles are also
analyzed, providing insights into how Red Arrow's policies impact employee
motivation and growth. This analysis will highlight the importance of structured
performance management and how it influences employee success and
organizational outcomes.
QUESTION 1
The results approach to measuring performance would be most suitable for Oliver’s
job at Red Arrow. In the scenario, the agency determines the best salesperson by
calculating the highest number of properties sold each year, which aligns directly
with a results-based performance metric. The commission-based pay structure,
which rewards agents with 20% of the sale price for each property sold, further
supports a results-driven performance measurement.
This approach focuses on the outcomes or the actual sales Oliver can close, rather
than solely evaluating his behavior or competencies. Since real estate sales rely
heavily on generating successful transactions, using a results-based approach
provides a clear and objective metric for evaluating performance, which in this case
is the number of properties sold. Moreover, since Oliver is still learning, assessing
his progress through tangible sales figures allows him and his supervisor to track his
growth in a quantifiable way, which is essential for his development in a sales-driven
role like real estate.
