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HRM2604 Assignment 5 Semester 2 2024 - DUE 29 October 2024 R50,00
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HRM2604 Assignment 5 Semester 2 2024 - DUE 29 October 2024
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HRM2604 Assignment 5 Semester 2 2024 - DUE 29 October 2024 QUESTIONS WITH DETAILED ANSWERS

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  • October 20, 2024
  • 8
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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, HRM2604 Assignment 5 Semester 2 2024 - DUE 29 October 2024




PERFORMANCE THAT SELLS Oliver King works at a large real estate agency called

Red Arrow. The agency has been in business for many years and is well established.

Oliver has only recently started working at Red Arrow. Although he has obtained the

certificate to practise as an estate agent, he does not have any valid experience in the

field and is nervous that he may not know how to make a sale. He admits that he still

has a lot to learn and is eager to work his way up. The policy at the agency is that

agents earn 20% commission on every property they sell. Each agent goes out on his or

her own when meeting clients. The best salesperson is determined by calculating the

highest number of properties sold each year. When Oliver began working at the agency,

he sat down with his supervisor, Felicity who informed him of his duties and guided him

on how to go about achieving his goals. They also drew up Oliver’s developmental plan

together. Felicity is a very easy-going person, and this is transferred to her working

style. She wants the best for everyone and when training Oliver, she advises him to

always trust his instincts and do what he considers best. Felicity believes that every

client comes with their own unique circumstances and that an agent has to adapt their

behaviour to suit the client’s needs. At the outset, it was also decided, in consistency

with the organisational policy that Oliver’s performance appraisal would include a

detailed log compiled by Felicity regarding important instances of good and poor

performance displayed by Oliver. The fact that his supervisor took the time to plan his

performance really impressed Oliver and he felt motivated and ready to begin working.

HRM2604 Assessment 05 (Semester 2, 2024) 11 © UNISA 2024

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