,HRM3701 OCTOBER NOVEMBER PORTFOLIO
(COMPLETE ANSWERS) Semester 2 2024 (785623) - DUE
28 October 2024; 100% TRUSTED Complete, trusted
solutions and explanations.
1. TASK 1: POOR RAJ (13 marks) Read through the following
case study and answer the questions that follow. Poor Raj Raj
Kumar is a new recruit from a reputed management institute,
who was recruited as a sales trainee in an office selling large
computer hardware located in Pretoria. Thabo is the sales
manager responsible for overseeing the work of the sales officer,
field executives and more than 70 trainee salesmen who operate
in three areas, namely Pretoria, Centurion and Menlyn. The sales
growth of the products in his area was highly satisfactory owing
to the developmental initiatives taken by government agencies in
spreading computer education. Thabo had collected several sales
reports, catalogues and pamphlets detailing the types of office
equipment sold by the company for Raj’s reference. On Raj’s
first day at work, Thabo introduced himself and showed Raj to
his assigned desk and provided him with the material collected.
Thereafter Thabo excused himself and did not return. Raj,
feeling alienated and unsure of what was expected of him,
scanned through the material given to him until 5:00 pm before
leaving the office. 1. What do you think about Thabo’s training
programme? Why is it adequate or inadequate? Do you think
Raj will benefit from this type of training? Explain. (2) 2.
Provide a detailed programme of what Raj’s first day should
have looked like. (11) 2.
, 1. Thabo’s Training Programme: Adequacy and Impact (2
marks)
Thabo’s training programme is inadequate. He simply
introduced Raj to the workplace, provided him with sales
material, and left him to figure things out on his own. This
approach lacks structured guidance, mentorship, and practical
orientation. Raj is unlikely to benefit from this passive,
unstructured form of training, as he was left feeling alienated
and unsure of what to do. This could negatively affect his
motivation, confidence, and productivity.
2. A Detailed Programme for Raj’s First Day (11 marks)
A well-structured first day should involve an orientation,
mentorship, and a clear introduction to expectations and tasks.
Below is a suggested programme:
1. Welcome and Introduction (8:00 – 8:30 am)
• Thabo should personally welcome Raj to the office and
introduce him to the team.
• A brief introduction to the company's mission, vision,
values, and culture.
2. Office Tour (8:30 – 9:00 am)
• Thabo should give Raj a tour of the office, showing key
areas like the break room, meeting rooms, HR department,
etc.
