,HRM3701 OCTOBER NOVEMBER PORTFOLIO
(COMPLETE ANSWERS) Semester 2 2024 (785623) - DUE
28 October 2024; 100% TRUSTED Complete, trusted
solutions and explanations.
1. TASK 1: POOR RAJ (13 marks) Read through the following
case study and answer the questions that follow. Poor Raj Raj
Kumar is a new recruit from a reputed management institute,
who was recruited as a sales trainee in an office selling large
computer hardware located in Pretoria. Thabo is the sales
manager responsible for overseeing the work of the sales officer,
field executives and more than 70 trainee salesmen who operate
in three areas, namely Pretoria, Centurion and Menlyn. The sales
growth of the products in his area was highly satisfactory owing
to the developmental initiatives taken by government agencies in
spreading computer education. Thabo had collected several sales
reports, catalogues and pamphlets detailing the types of office
equipment sold by the company for Raj’s reference. On Raj’s
first day at work, Thabo introduced himself and showed Raj to
his assigned desk and provided him with the material collected.
Thereafter Thabo excused himself and did not return. Raj,
feeling alienated and unsure of what was expected of him,
scanned through the material given to him until 5:00 pm before
leaving the office. 1. What do you think about Thabo’s training
programme? Why is it adequate or inadequate? Do you think
Raj will benefit from this type of training? Explain. (2) 2.
Provide a detailed programme of what Raj’s first day should
have looked like. (11) 2.
, 1. Thabo's Training Programme: Evaluation
Thabo’s approach to Raj’s training is inadequate for several
reasons:
• Lack of guidance: Thabo failed to provide Raj with proper
direction on his first day. He gave him reading materials
but did not explain their relevance or what was expected of
Raj.
• No interaction or support: Thabo left Raj alone for the
entire day, leading to feelings of alienation and confusion.
• Absence of structure: There was no structured training or
plan to help Raj understand his role, responsibilities, or the
company’s operations.
Raj is unlikely to benefit from this training because it lacks
engagement, structure, and interaction. Without a clear
understanding of his job duties or opportunities to ask questions,
Raj may feel demotivated and unsure of how to perform his
tasks.
2. Detailed Programme for Raj's First Day
A more effective and structured first day for Raj could include
the following:
1. Welcome and Orientation (9:00 - 10:00)
• Introduction to the Company: Raj should receive an
overview of the company’s history, mission, vision, values,
and key products.
