DEOMI Exam 1 Study Guide Questions with All Correct Answers
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DEOMI
DEOMI Exam 1 Study Guide Questions with All Correct Answers
What three assumptions is conflict base upon - Answer- 1) Disagreement is inevitable.
2) Conflict cannot be avoided since interdependence between groups is necessary.
3) Agreement and maintaining interdependence is possible.
What ...
DEOMI Exam 1 Study Guide Questions
with All Correct Answers
What three assumptions is conflict base upon - Answer- 1) Disagreement is inevitable.
2) Conflict cannot be avoided since interdependence between groups is necessary.
3) Agreement and maintaining interdependence is possible.
What are the primary causes or manifestations of conflict - Answer- 1) When wants or
needs differ
2) When individuals' values differ
3) Differing degrees of knowledge expectations
4) Differences in race, gender, ethnicity, religion, and age
5) Assumptions/perceptions
List reasons why conflict is destructive. - Answer- a. Diverts energy from more important
activities and issues
b. Destroys morale
c. Polarizes groups so that internal cohesiveness is decreased
d. Deepens differences in values
e. Produces irresponsible and regrettable behavior
List reasons how conflict can be constructive. - Answer- a. Opens up issues of
importance
b. Increases the involvement of individuals
c. Causes authentic communication to occur
d. Results in the solution of problems
e. Serves as a release to pent-up emotion, anxiety, and stress
f. Helps build cohesiveness among people
g. Helps individuals grow personally
What type of conflict can be characterized by an individual having conflicting internal
needs, values, and attitudes? - Answer- Intrapersonal conflict
What type of conflict takes place between two or more parties? - Answer- Interpersonal
Conflict
What type of conflict involves disagreements and misconceptions between team
members in the same group? - Answer- Intragroup Conflict
Which strategy to coping with conflict makes the party or parties withdraw from or deny
there is a problem - Answer- avoidance
Which negotiation skill is used to influence someone to change a behavior that may be
causing a problem? - Answer- Initiation
, After analyzing the problem by gathering information, what is the next step in the Six-
Step Problem Solving Process? - Answer- List possible solution(s)
What type of conflict involves disagreements and misconceptions between between
work groups - Answer- Intergroup conflict
Which strategy to coping with conflict is differences are played down; surface harmony
exist - Answer- Accommodating
When each party gives something in order to meet midway is what strategy to coping
with conflict - Answer- Compromise
Which strategy to coping with conflict places the emphasis on the group solution? -
Answer- Collaboration
Which negotiation skill do we use to determine the nature of conflict - Answer-
Diagnosis
What negotiation skill is the ability to hear the other's point of view. Listen, reflect,
paraphrase and clarify - Answer- listening
What are the steps too the Six-Step Problem Solving Process? - Answer- 1) dentify and
select the problem
2) Analyze the problem
3) list possible solutions
4) select and plan the best solution
5) implement the solution
6) evaluate the solution
What are the steps of the APIE model - Answer- 1) Assess the problem(s)
2) Plan a solution(s)
3) Implement the solution(s)
4) Evaluate the outcome
What is defined as the act or process of using words, sounds, signs, or behaviors to
express or exchange information or to express your ideas, thoughts, and feelings to
someone else? - Answer- Communication
What five elements make up the communication process? - Answer- a. Communicators
(sends and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback
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