HRM2604
Assignment 5
(COMPLETE
ANSWERS)
Semester 2
2024 - DUE 29
October 2024
[Type the document subtitle]
, Exam (elaborations)
HRM2604 Assignment 5 (COMPLETE ANSWERS)
Semester 2 2024 - DUE 29 October 2024
Course
Performance Management Practices (HRM2604)
Institution
University Of South Africa (Unisa)
Book
Performance Management Systems
HRM2604 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024 - DUE
29 October 2024; 100% TRUSTED Complete, trusted solutions and
explanations...
PERFORMANCE THAT SELLS Oliver King works at a large real estate
agency called Red Arrow. The agency has been in business for many years
and is well established. Oliver has only recently started working at Red Arrow.
Although he has obtained the certificate to practise as an estate agent, he
does not have any valid experience in the field and is nervous that he may not
know how to make a sale. He admits that he still has a lot to learn and is
eager to work his way up. The policy at the agency is that agents earn 20%
commission on every property they sell. Each agent goes out on his or her
own when meeting clients. The best salesperson is determined by calculating
the highest number of properties sold each year. When Oliver began working
at the agency, he sat down with his supervisor, Felicity who informed him of
his duties and guided him on how to go about achieving his goals. They also
drew up Oliver’s developmental plan together. Felicity is a very easy-going
person, and this is transferred to her working style. She wants the best for
everyone and when training Oliver, she advises him to always trust his
instincts and do what he considers best. Felicity believes that every client
comes with their own unique circumstances and that an agent has to adapt
their behaviour to suit the client’s needs. At the outset, it was also decided, in
consistency with the organisational policy that Oliver’s performance appraisal
would include a detailed log compiled by Felicity regarding important
instances of good and poor performance displayed by Oliver. The fact that his
supervisor took the time to plan his performance really impressed Oliver and
he felt motivated and ready to begin working. HRM2604 Assessment 05
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