100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
MNO2602 ASSIGNMENT 5 SEMESTER 2 2024 R149,33   Add to cart

Other

MNO2602 ASSIGNMENT 5 SEMESTER 2 2024

 7 views  0 purchase

ASSIGNMENT PROVIDES AN IN DEPTH ANALYSIS OF THE QUESTIONS .PASS IS GUARANTEED AND REFERENCES ARE PROVIDED .

Preview 3 out of 19  pages

  • October 23, 2024
  • 19
  • 2024/2025
  • Other
  • Unknown
All documents for this subject (22)
avatar-seller
Regal00
MNO2602
ASSIGNMENT 5
SEMESTER 2
2024

,Table of Contents
Question 1 .................................................................................................................. 3

1.1. Social Environment of a Globalising Organisation ........................................... 3

1.2. Difference Between Prevention, Appraisal, and Failure Costs ......................... 4

1.3. Various Forms of Power in Leadership ............................................................ 4

1.4. Conditions That a Guarantee Should Adhere To .............................................. 6

1.5 Report on Service Blueprinting ......................................................................... 7

1.6. Technology Feasibility Statement in Product Development ............................. 8

1.7. Garvin’s Five Definitions of Quality .................................................................. 9

1.8. Distinguishing Between Services and Manufactured Goods.......................... 10

1.9. Five Commonly Benchmarked Performance Measures ................................. 12

1.10. First Three Building Blocks for a System of Quality Improvement ............... 13

Question 2 ................................................................................................................ 14

2.1 Pareto Analysis of Customer Complaints at Thembisa Post Office ................. 14

2.2 Single Sampling Plan and OC Curve .............................................................. 14

2.3 Histogram of Defects in Bicycle Frames at Luigi Bikes Inc. ............................ 16

2.4 Control Limits for Xˉ-Chart .............................................................................. 16

2.5 Reliability of the System ................................................................................. 16

2.6 p-Chart for Defective Circuit Board Components ............................................ 17

List of References .................................................................................................... 19

, Question 1

1.1. Social Environment of a Globalising Organisation
Language

In a globalising organisation, language plays a crucial role in shaping the social
environment. Interlanguage is a topical issue when it comes to addressing
employees, partners as well as customers who speak different languages. Large
international organisations especially use enterprise language to enhance the
comprehension and representation crossculturally (Moshiri, 2020). If left unattended
language barriers lead to misunderstandings and decrease productivity, thus many
organizations spend money on language classes or translators to fill this gap.

Business Customs

Business customs significantly influence the social environment of global
organisations. Such standards are local habits and norms and interacting protocols
that characterise business transactions among the people. For instance business
etiquette and manners such as meeting etiquette, approaching a business,
negotiating, and even giving gifts may be different from one country to another
(Werdhiastutie et al., 2020). Cultural issues remain an importance consideration
because organizations need to avoid any cultural blunders that would result in
bitterness and thus a negative impact on business prospect. These are facts that
suggest that when global firms enter a foreign firm they need to agree on certain
business practices that are accepted within the country.

Customer Preferences

Customer preferences differ across regions due to cultural, social, and economic
factors. These variations need to be understood by a global organisation to serve
local context in terms of product and services. For example, a product that is used by
the people of one country may require.Quantity change or may require different
promotion to sell well in another country (Luning & Marcelis, 2020). When these
differences are accepted and incorporated, it can be easier for companies to gain
customer satisfaction and their loyalty especially in different markets hence facilitates
hence the key to the long-term success in the global market.

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying this summary from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Regal00. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy this summary for R149,33. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

81113 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy summaries for 14 years now

Start selling
R149,33
  • (0)
  Buy now