RPTM 410 Exam 1 Question and answers 100% correct RPTM 410 Exam 1
Primary Sector - correct answer Makes direct use of natural resources
Secondary sector - correct answer Includes manufacturing, physically modifying the object being produced
Tertiary Sector - correct answer Provid...
Service Profit Chain - correct answer ✔1. Service Delivery: Internal,
employee satisfaction
2. Service Value: External
3. Customer Satisfaction
Three Stages of Service Consumption - correct answer ✔-Pre Purchase
-Service Encounter
-Post Purchase
Three Triggers of Needs - correct answer ✔-Unconscious Mind: Mid life
crisis, no real justification
-Physical Condition:
Hunger leads to buying food
-External Sources:
See an ad for a beach, realize its cold where you are and decide you need to
be there
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