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MNO2601 EXAM PORTFOLIO 2024
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- University Of South Africa
MNO2601 EXAM PORTFOLIO 2024
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MNO2601 EXAMPACK 2024
QUESTIONS AND
ANSWERS
FOR ASSISTANCE CONTACT
EMAIL:kevinlugwiri98@gmail.com
, lOMoARcPSD|44660598
MNO2601/Portfolio/Oct/Nov2020
Read the scenario about Jeffrey’s Cooking and answer the following questions.
Jeffrey’s Cooking has recently expanded considerably and now supplies four
suburbs. This business provides customers who don’t have the time to cook or
would like to take a night off with home-cooked meals. Jeffrey employs four chefs
each with his or her own team. They each buy their ingredients in a different suburb.
Recently, Jeffrey realised that this system is ineffective. Because the chefs have
their own preferences when it comes to ingredients, meals are often either too
expensive or substandard. Inconsistency in the delivery of ingredients is another
problem. Similar orders from various kitchens are placed every second week.
Because of unpredictable delivery times, some kitchens sometimes have too little
stock and sales have dropped. This is of great concern to Jeffrey as it affects his
business’s profits.
Question 1 [8]
Discuss the four Vs with reference to the case study above {4}. Provide a reason for
your choice {4}. Hint: Only stating high and low will not attract any marks.
Question 2 [6]
Name three stakeholders in Jeffrey’s cooking business. As a production and
operations manager, briefly explain to Jeffrey how the company can contribute
towards each of the stakeholders you have mentioned through corporate social
responsibility (CSR).
Question 3 [16]
3.1 Identify the four process design objectives {4} that Jeffrey may use to design
his business model and provide an explanation for each of your answers {4}.
(8)
3.2 Identify the process type that applies to Jeffrey’s Cooking and justify your
choice. (2)
3.3 Every product or service has three aspects: a concept, a package and a
process. Apply each of these aspects to the case study. (6)
2
, lOMoARcPSD|44660598
MNO2601/Portfolio/Oct/Nov2020
Question 4 [8]
4.1 What are the main issues involved in configuring a supply chain? (2)
4.2 Advise Jeffrey about the strategies that he can pursue to enhance his business’s
performance across the supply chain. You should refer to supply chain
configuration and capacity of the operation in your answer. (6)
Question 5 [10]
5.1 What elements should Jeffrey include in his job design to ensure that all his staff,
their work environment and the technology they use are well-designed? Customise
your answers according to the case study. (6)
5.2 How can Jeffrey reduce stress in the workplace? (4)
Question 6 [17]
6.1 Explain how Jeffrey can apply the sequencing rules to ensure that all customer
orders are met on time. (6)
6.2 Advise Jeffrey on the effect of demand and supply on planning and control. (5)
6.3 What are the objectives of capacity management? Your answers should apply to
the case study. (6)
Question 7 [5]
Develop a strategy whereby Jeffrey can use customer relationship management to
grow his customer base.
[Total = 70 marks]
3
, lOMoARcPSD|44660598
MNO2601/Portfolio/Oct/Nov2020
DO NOT SCAN OR SUBMIT THIS PAGE
Instructions:
1) You need to download the portfolio template from myUnisa and save it as a file under
“MNO2601_Portfolio_OctNov2020_Student_number_Initials_Surname” by changing the file name to
reflect your own details.
2) Answer all questions.
3) Portfolios should be typed in Arial size 12 with 1.5 line spacing. (These requirements do not apply to
handwritten portfolios as long as they are submitted in PDF).
4) The typed portfolio should be converted to a PDF document.
5) Although it is strongly suggested that you type your responses to this assessment, you may submit
handwritten responses by printing this document, answering the questions by hand, and scanning and
uploading it onto myUnisa in PDF.
6) No extension can be granted on this portfolio as it constitutes an examination.
7) Take note of the mark allocation for each question. This will give you an indication of the number of facts
that you should mention.
8) Your answers will not be returned to you and the examination department will inform you of your results.
9) Submit this portfolio electronically via myUnisa.
10) SUBMIT ONE FILE ONLY (The system accepts only one file per student).
11) Please try to submit your portfolio before the 6-hour period expires.
12) You are welcome to contact your lecturer via e-mail should you require guidance regarding the completion
of this portfolio. You can reach your lecturer, Dr Anthea Amadi-Echendu, at amadiap@unisa.ac.za.
How to submit your answer file:
1. Access myUnisa at https://my.unisa.ac.za/portal and log in using your student number and myUnisa
password.
2. Click on the "myAdmin" tab in the top navigation bar.
3. Click on "Assessment Admin".
4. Click on "Assignments Submission".
5. Locate the section titled “Oct/Nov Online Exams”.
6. Locate MNO2601, click on ">>open in new window" and follow the instructions.
Step 1: Load the answer file from your PC onto myUnisa.
1. Click on the “Browse” button next to “File Name”.
2. In the “Choose File” dialog box, select the file you want to upload, and then click “OK”.
3. Select the correct file format from the “File Format” drop-down list. Most modules allow only PDF files to
be uploaded.
4. Click on the “Continue” button.
Step 2: Verify the file details for final submission of your answer file.
1. Use this step to verify that you are uploading the correct answer file to the correct course and
assessment number.
2. Click on the “Continue” button to submit your answer file. If you do not click “Continue”, no submission
action will take place.
3. Large files will take longer to upload than smaller files. Please be patient after you've clicked “Continue”.
4. If the wrong details such as an incorrect file name, appear on the screen, click “Back” to restart the file
upload process.
Step 3: Assessment submission report
1. This is proof that your take-home answer file was submitted. It is advisable to print this page or make a
screen capture for record purposes. A copy of this page will also be e-mailed to your myLife e-mail
account.
©
UNISA 2020
4
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