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ISA 235 Final Exam Questions with complete solution

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ISA 235 Final Exam Questions with complete solution ISA 235 Final Exam integrated systems - correct answer a system that has combined different functions together in order to work as one entity Problems without integration - correct answer - data quality (difficult to manage, duplicate ...

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  • November 8, 2024
  • 22
  • 2024/2025
  • Exam (elaborations)
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  • isa 235 final exam
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ISA 235 Final Exam
integrated systems - correct answer ✔a system that has combined different
functions together in order to work as one entity


Problems without integration - correct answer ✔- data quality (difficult to
manage, duplicate data)
- disjointed processes (sales & accounting approves diff credits to a customer)
- information lag time (accounting needs info that only sales has vice versa)
- increased expenses


Siloed Systems (silos) - correct answer ✔systems created for each
operational area in a company - creates problems with data duplication,
consistency, reliability, and the overall trustworthiness of data


supply chain management (SCM) - correct answer ✔management of the flow
of goods and services in order to deliver value to the end customer effectively
along with optimizing the process of delivering it


SCM benefits include... - correct answer ✔-Increased value to the customer
-Insight into potential process improvements
-Reduced product storage
-Increased raw material availability


3 Components of SCM - correct answer ✔procurement
logistics
materials management

,Enterprise Resource Planning (ERP) - correct answer ✔type of collaborative
software that companies use to manage daily activities such as procurement,
manufacturing, accounting, project management, and supply chain operations
and may also include enterprise performance monitoring


3 "offers" of ERP - correct answer ✔- elimination of data duplication
- data integrity
- single source of truth


backbone of eBusiness - correct answer ✔SCM, CRM, ERP


Customer relationship management (CRM) - correct answer ✔managing all
aspects of a customer's relationship with an organization to increase customer
loyalty and retention and profitability


Operational CRM - correct answer ✔Streamlines all customer
communications with your company across various departments. It
encompasses sales, marketing, and customer service functions.


Analytical CRM - correct answer ✔a behind-the-scenes process; Collects
sales and customer data for in-depth data analysis.


supply chain visibility - correct answer ✔the ability to view all areas up and
down the supply chain in real time


Enterprise Application Integration (EAI) - correct answer ✔a suite of software
applications that integrates existing systems by providing layers of software
that connect applications together

, 3 core ERP components - correct answer ✔1. accounting and finance
2. production and materials management
3. human resources


salesforce automation (SFA) - correct answer ✔The use of computer,
information, communication, and Internet technologies to make the sales
function more effective and efficient (salesforce - SaaS)


3 Phases of CRM - correct answer ✔1. Reporting
2. Analyzing
3. Predicting


Systems Development Life Cycle (SDLC) - correct answer ✔The overall
process for developing information systems from planning and analysis
through implementation and maintenance


7 Phases of the SDLC - correct answer ✔planning
analysis
design
development
testing
implementation
maintenance


Planning (Phases of SDLC) - correct answer ✔Establishes a high-level plan
of the intended project and determines project goals

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