BMZ ACADEMY
THE BMZ ACADEMY
@061 262 1185/068 053 8213
BMZ ACADEMY 061 262 1185/068 053 8213
, BMZ ACADEMY
Assignment title: The Impact of Information and Communication Technology (ICT) on
Public Policy Making and Evaluation.
By bringing digital technologies that improve government operations' responsiveness,
efficiency, and openness, information and communication technology (ICT) has
changed the public policy environment in recent years. Digital technologies, data
management systems, and telecommunication tools are used at different stages of
policy creation, implementation, and evaluation as part of this ICT integration into
public policy. ICT is becoming increasingly important to modern governance and public
administration as governments throughout the world use it to enhance decision-
making procedures. This assignment examines the significance, benefits, and
challenges of ICT in public policy, with a specific focus on its influence on policymaking
processes within the South African context. By analyzing these aspects, the
assignment seeks to provide insights into the critical intersection between technology
and governance, emphasizing the potential of ICT to foster more effective and
inclusive public policies.
Unpacking the Concept of ICT in Public Administration
Information and Communication Technology (ICT) in public administration
encompasses a broad range of digital tools and practices that support governance
functions by enhancing efficiency, transparency, and accessibility. According to the
definition provided, ICT in public policy refers to systems and practices that employ
digital technologies and data management to streamline various stages of policy
formulation, implementation, monitoring, and evaluation (Republic of South Africa,
2019). This includes using ICT to facilitate data collection and analysis, support
decision-making processes, and improve communication channels between
government and citizens, thus fostering a more responsive and data-driven public
sector. ICT has evolved as an essential component for modern public administration,
enabling a shift from traditional, paper-based approaches to more dynamic and
interactive systems, enhancing the effectiveness of policy management (Muthi &
Nhamo, 2022).
The adoption of ICT in public policy also aligns with global governance trends where
technology plays a critical role in achieving accountability and transparency goals. For
instance, ICT tools help governments collect real-time data, enabling quicker
BMZ ACADEMY 061 262 1185/068 053 8213
