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MNO2601 Exam Bundle

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  • August 28, 2020
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  • 2019/2020
  • Exam (elaborations)
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Operations management



Part Two
Designing the operation

Chapter 6
Process design




Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved

,Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved

,Key questions


In Chapter 6 – Process design – Slack et al. identify the
following key questions…


 What is process design?

 What should be the objectives of process design?

 How do volume and variety affect process design?

 How are processes designed in detail?



Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved

, Nature and purpose of the design activity


Products, services and the processes which produce
them all have to be designed.



Decisions taken during the design of a product or
service will have an impact on the decisions taken
during the design of the process which produces those
products or services and vice versa.




Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved

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