These are Exam questions and solutions as well as those that were found in assignments, study guides and practice questions. When you work through these together with explanations in your study guide, you will gain an excellent understanding of concepts, theories and calculations which will allow y...
Quality – satisfying customers by providing error free goods and services
Speed – do things fast
Dependability – do things on time and keep the delivery promise
Flexibility – change far enough and fast enough to meet customer requirements:
TQM is best thought of as a philosophy of how to approach the organisation of quality improvement. This philosophy,
above everything, stresses the ‘total’ of TQM. It is an approach that puts quality at the heart of everything that is done by
the operation and including all activities within an operation. This totality can be summarised by the way TQM lays
particular stress on the following fundamentals:
• Meeting the needs and expectations of customers;
• Covering all parts of the organisation;
• Including every person in the organisation;
• Examining all costs which are related to quality, especially failure costs;
• Getting things ‘right first time’, i.e. designing-in quality rather than inspecting it in;
• Developing the systems and procedures which support quality and improvement;
• Developing a continuous process of improvement.
ANS: May/June 2015
Goals of TPM
TPM aims to establish good maintenance practice in operations through the pursuit of the 5 goals of TPM:
Improve equipment effectiveness by examining all the losses which occur
Achieve autonomous maintenance by allowing staff to take responsibility for some maintenance tasks and for
the improvement of maintenance performance
Plan maintenance with a fully worked out approach to all maintenance activities
Train all staff in relevant maintenance skills so that maintenance and operating staff have the skills to carry out
their roles
Achieve early equipment management by ‘maintenance prevention’ (MP) which involves considering failure
causes, maintainability of equipment during design, manufacture, installation and commissioning.
Difference between TPM and RCM
TPM recommends preventative maintenance when it is not necessarily appropriate whilst RCM uses the pattern
of failure for each type of failure mode of a part of a system to dictate the approach to its maintenance.
RCM is more appropriate in circumstances where failure or breakdowns occurs in a relatively
random manner (thus failure patterns cannot be predicted).
Page 2 of 21
, Past Exam Question – 2017 – 2015 (both semesters)
(6)
ANS:
The product/Service Life cycle influence on performance objectives One way of generalizing the
behaviour of both customers and competitors is to link it to the life cycle of the products or services
that the operation is producing. The form of product or Services Life cycles will vary but generally
they are shown as the sales volume passing through four stages.
• Introduction
• Growth
• Maturity
• Decline
Introduction stage When a product or service is introduced it is likely to be offering something new
in terms of its design or performance. Needs of customers are unlikely to be well understood, so the
operations management needs to develop the flexibility to cope with any changes and provide
quality.
Growth Stage Is volume growing, competitors may move into the growing market. Keeping up with
demand could prove to be the main operations preoccupation. Rapid and dependable response to
demand will help to keep demand buoyant while quality levels ensure that the company keeps its
share of the market as competition starts to increase. See figure 3.7 on page 69 of the textbook
Maturity Stage Demand starts to level off. Early competitors may have left the market and the
industry is probably dominated by a few large players. Operations will be expected to get the cost
Page 3 of 21
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller ivann. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R130,00. You're not tied to anything after your purchase.
