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HRM3704 Exam Pack Questions & Answers 2016 R100,00
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Exam (elaborations)

HRM3704 Exam Pack Questions & Answers 2016

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  • October 2, 2020
  • 82
  • 2018/2019
  • Exam (elaborations)
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Contemporary Issues in Human Resource
Management

HRM3704

SECTION A
MULTIPLE CHOICE QUESTIONS

1. ----- is the name given to the tool that lists the knowledge, abilities and skills needed
to perform the job satisfactorily.

1. Job analysis

2. Job evaluation

3. Job title

4. Job specification

2. Mark is in charge of employee induction for a large service organization. The
activities he plans for an induction program is more than 12 hours (general overview -
1 hour, main plant/resource tour – 3 hours: lunch with boss - 1 hour, organizational
history- 4 hours; company benefits - 3 hours). What should he do?

1. Save the organizational history portion for another day.

2. Spend less time on company benefits.

3. Don't conduct a tour of the main plant

4. Schedule a 12 hour day.

3. The use of _________ would be the best for an organization that is involved in the
manufacturing of standardized products, where efficiency is crucial to production
costs.

1. Flexible work design

2. Work Simplification

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3

,3. Job enrichment

4. Job rotation

4. The steps that are used in the successful implementation of an Employee assistance
program are:

i. (step 1) identification of troubled employee, (step 2) termination of employment

ii. (step 1) identification of troubled employee, (step 2) employee refuses to seek help; (step
3) employment is terminated

iii. (step 1) identification of troubled employee, (step 2) counseling, (step 3) treatment, (step 4)
treatment unsuccessful, (step 5) employment is terminated

iv. (step 1) identification of troubled employee, (step 2) employee referred to counseling, (step
3) employment is terminated

1. ii and iii

2. i and iv

3. i and ii

4. ii and iv

5. Elena is working through the process that ensures her company will have the right
number of people with the right skills to meet their goals in delivering service and
outputs to their customers. The name of the process Elena is involved in is -----

1. Human resource planning

2. Selection

3. Recruitment

4. Performance appraisal

6. Psychological contract concerns------

1. What employers feel they are entitled to receive, based on the formal employment contract

2. The expectations that emanate from perceived implicit or explicit promises by the employer

3. What employees feel they are entitled to receive, based on the formal employment contract


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,4. Promises made by employers and employees

7. The least expensive way of recruiting is----

1. Private employment agencies

2. Campus recruiting

3. Radio advertising

4. Direct applications

8. The importance of evaluating the success of recruiting efforts is that

1. It indicates how the employer measures up against competitors

2. It provides input to the HR units‘ compensation system

3. It is a measure of the firm's reputation on campuses

4. It is the only way to find out whether the time and money spent in recruiting is cost effective




9. Hiring former technikon / college / university friends or neighborhood associates is
a recruitment method known as:

1. The old boy network

2. A source trust

3. Succession planning

4. Gate hiring




10.The most commonly used method of reference-checking in South Africa when
selecting candidates is?

1. Personal letters

2. Telephone inquiries

3. Standardized written questionnaires



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, 4. Face-to-face meetings




11. Induction is the HR activity which introduces new employees to

i. the organizational values

ii. Their activities and tasks

iii. The organizational goals

iv. Their work groups

1. i, ii, iii, and iv

2. i

3. i, ii, and iii

4. i and ii




12. -------- is a method used in internal recruitment

1. Job posts

2. Campus recruiting

3. Direct applications

4. Employee referrals




13. from the options given below which are the reasons for the failure of induction
programs?

i. these programs often concentrate on promoting the image of the

ii. The only aim is to induce new employees to adhere to organizational practices and
procedures

iii. Anxiety and stress owing to unfulfilled expectations and insecurity are



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6

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