Summary
Summary Conflict Management Gr 12
- Course
- Business Studies Grade 12
- Institution
- Uplands College (Uplands)
conflict management business notes
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Content preview
1 FACT2 WHY
3 GG
Team C how
Dynamics things work together )
Team work da Conflict
[*
Conflict in teams often arises to work .
allocation
↳
someone
Role overload
•
Occurs when one member C often
willingly ) takes
than with
L .
on
Role
more
Conflict
work
they can cope .
-
When more than one member wants a certain role ,
usually the leader role
-
Trust .
:
doesn't trust their teammate in a certain role
,
and so want to take it over .
to Role ambiguity
-
Occurs due to lack of clarity between roles that members
play .
Conflict management
CONFICT MUST CALL
BE
] MANAGED AND RESOLVED
[ *
synergy synchronised energy
:
Together , people will acheiue than separately
-
more .
FunctionalVs.dysfy#afct
Functional
to conflict :
non stimulate creativity use
aggressive
-
,
to brainstorm to come with
a better solution
up .
L •
Dysfunctional conflict people refuse to work
aggressive
:
,
k taste
together ,
the is compromised .
, conflict
Disadvantages
dn
Advantages of
Advantages Disadvantages
Creates of problem If not could lower
awareness managed
-
-
,
stimulates creative Staff morale
thinking
- -
.
Forces to come
up with better -
Could lead to inappropriate
you
ideas behaviour . C explicit language )
May help understand problem
-
better
lead to collaboration where . . . . . . . . . . . .
May
- . . . .
focus is on : Conflict needs to be
working together ,
not the managed d resolved
problem :
May motivate people to
. .
give
-
.
.
input where they previously
. . . . . . . .
. .
felt apathetic C no interest ,)
Reasons for Conflict
C Staff relocation
Change eg new members
'
merge logo change)
1 : .
, ,
,
L • People feel insecure di often resist it C workers )
may resign
.
L . Inevitable bound to happen
-
L less confidence aren't used to it
people
. -
.
Inclusivity k Cultural diversity : C diff countries Rainbow Nation )
2
,
.
to
Acceptance an understanding : we all are different
l• AH need to be accommodated
b.
Differences lead to conflict : due to ignorance
L• ( better
Stereotyping men are
managers )
3
lack of or poor communication
L .
Employees are informed : rely on informal grapevine rumours
unsure or not
Uncertainty regarding expectations 4 poor job descriptions
L . :
Poor
poor listening skills 1
L• communication be a result of :
may
Communication barrier a too hierarchal structure or
-
poorly
defined structure lead to uncertainty on who is responsible Iahowed
may
to do certain tasks .
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