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MNB1601 ASSIGNMENT 1 SEMESTER 1 2021

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MNB1601 ASSIGNMENT 1 SEMESTER 1 2021 SOLUTIONS WITH CLEAR AND DETAILED REFERENCES FROM THE PRESCRIBED TEXTBOOK. THIS DOCUMENT IS 100% GUARANTEED TO HELP YOU PASS YOUR ASSIGNMENTS, AS WELL AS IN YOUR PREPARATION FOR THE FINAL EXAM. 2021 IS YOUR YEAR TO SHINE!

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  • January 18, 2021
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MNB1601 EDUCATION


Assignment 01
Semester 01
2021




Disclaimer: We are not afiliated to any university and this document may not be used
to plagiarize but only for revision, un derstand ing and comparison purposes.


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, MNB1601
ASSIGNMENT 1


Question 1

Option 2

Reference: Textbook Page 300

Mass services. Mass services represent operational processes where many client transactions
take place with limited client contact and in which the nature of the services provided is largely
standardised (variety is therefore low). These services are usually equipment oriented and are
provided on a larger scale (volume is therefore high). Examples of mass services include post
and telecommunication services, air- and rail-transport services, and television-broadcast
services.


Question 2

Option 3

Reference: Textbook Page 303

Although not all businesses necessarily follow the same steps, the typical sequence of steps
is as follows:
•Concept generation

•The screening process.

•Preliminary design.
•Evaluation and improvement.

•Prototype and final design.



Question 3

Option 1

Reference: Textbook Page 308

Planning and control activities are aimed at reconciling the provision ability of the operations
facility with the demand for specific products or services.

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