Hrm2605 exam questions - Study guides, Study notes & Summaries

following questions: 3.1.1 Explain how the first phase of the systems approach to T&D should be applied to address the problems at Golden Insurance (Pty) Ltd [3 marks]. On which level does Golden Insurance’s immediate training needs lie? [1 mark]. Substantiate your answer with an example from the scenario [1 mark]. (5) 3.1.2 Which T&D technique should be used to present the training programme to the call centre agents? [1 mark] Substantiate your answer with a reason [1 mark]. (2) 3.1.3 ...