Class notes
Lecture notes Diploma In Business Management Entrepreneurship Education, ISBN: 9783030488024
Lecture notes Diploma In Business Management Entrepreneurship Education
[Show more]
Connected book
Book Title:
Author(s):
- Edition:
- ISBN:
- Edition:
Seller
Follow
Content preview
STUDY NOTESWeek 8
1. Introduction:
Brief notes on various aspects on critical evaluation of auditive and orla communication
2. Outcomes:
Aspects of telephone technique
Development of listening skills
Communication in small groups
Presentation communication
3. Notes:
ASPECTS OF TELEPHONE TECHNIQUES
Qualities of a pleasant voice
Breath control
Pitch
Volume
Tone
Telephone etiquettes
Choice of words – Tone of voice – Dealing with difficult clients.
DEVELOPMENT OF LISTENING SKILLS
Listening skills are acquired by understanding the following;
Importance of listening
Differences between listening and hearing
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Lthongoabn. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R133,00. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
66579 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy summaries for 14 years now