HRM3706 Assignment 7 | Due 9th October 2023
Accurate, Researched Answers!
Moosa, M (2020). Performance management: A
contemporary South African perspective (1st Edition).
HRM3706
Assignment 7
9th October 2023
Moosa, M (2020). Performance
management: A contemporary
South African perspective
Accurate,
Researched
Answers!
QUESTION 1
1.1 Identify the performance measuring approach/es that Mokgadi followed in the previous
performance management circle. Motivate your answer by making a reference from the scenario.
The behavioural approach emphasizes what an employee does on the job and does not consider their
traits or the outcomes resulting from their behaviour. This approach is process-oriented and focuses
on how an employee does the job. The behaviour approach is valuable because it allows Mokgadi to
assess how well an employee can handle the various managerial responsibilities that come with the
role. Managing a team effectively and maintaining positive relationships with clients are critical
aspects of being a successful manager. By considering the behaviour of potential candidates,
Mokgadi can see their interpersonal skills, leadership qualities, and ability to navigate complex
situations. Mokgadi brings up a consultant who consistently exhibited politeness and kindness
towards both existing and prospective clients. This suggests that Mokgadi took into account the
behaviour-based approach when assessing this consultant's performance.
(FOR YOUR OWN UNDERSTANDING)
For example, if a consultant consistently displayed politeness and kindness toward clients, it suggests
that they possess the essential qualities required for a managerial role, as these attributes contribute
to client satisfaction and long-term business relationships. A behavioural approach to management
can improve productivity and boost employee morale.
Looking at the other approach which is the results approach, is equally pertinent because it enables
Mokgadi …………………………………………………………….......................................................................................
, HRM3706 Assignment 7 Due: 9th October 2023
Question 1
1.1 Identify the performance measuring approach/es that Mokgadi followed in
the previous performance management circle. Motivate your answer by
making a reference from the scenario.
The behavioural approach emphasizes what an employee does on the job and does
not consider their traits or the outcomes resulting from their behaviour. This
approach is process-oriented and focuses on how an employee does the job. The
behaviour approach is valuable because it allows Mokgadi to assess how well an
employee can handle the various managerial responsibilities that come with the role.
Managing a team effectively and maintaining positive relationships with clients are
critical aspects of being a successful manager. By considering the behaviour of
potential candidates, Mokgadi can see their interpersonal skills, leadership qualities,
and ability to navigate complex situations. Mokgadi brings up a consultant who
consistently exhibited politeness and kindness towards both existing and prospective
clients. This suggests that Mokgadi took into account the behaviour-based approach
when assessing this consultant's performance.
(FOR YOUR OWN UNDERSTANDING)
For example, if a consultant consistently displayed politeness and kindness toward
clients, it suggests that they possess the essential qualities required for a managerial
role, as these attributes contribute to client satisfaction and long-term business
relationships. A behavioural approach to management can improve productivity and
boost employee morale.
Looking at the other approach which is the results approach, is equally pertinent
because it enables Mokgadi ………………………………………………………………
