QUESTION 1: COMPANY PROFILE................................................................................................ 3
QUESTION 2: COMMUNICATION IN THE ORGANISATION ..................................................... 4
2.1 Formal Networks ..................................................................................................................... 4
2.2 Formal and informal channels of communication within Shoprite and how these
communication channels are appropriate for the specific organisation. ....................... 5
2.3 The flow of communication within organisations in general, with specific
reference to upward, downward and horizontal flow of communication within
organisations. ................................................................................................................................. 6
2.4 flow of communication at Shoprite .................................................................................... 7
QUESTION 3 ........................................................................................................................................ 8
3.1 THEORETICAL APPROACHES TO ORGANISATIONAL MANAGEMENT .................. 8
3.2 Shoprite's Management Approach ..................................................................................... 9
3.4 Communication Approach in Shoprite based on the Systems Management
Approach ........................................................................................................................................ 10
QUESTION 4: ORGANISATIONAL CULTURE ............................................................................ 11
4.1.1 Definition of Organisational Culture and Climate: .................................................... 11
4.2 Elements that Exhibit Organisational Culture ............................................................... 12
QUESTION 5 ...................................................................................................................................... 13
2. Review of Literature ................................................................................................................ 13
3. Formulating the Research Design ...................................................................................... 13
4. Data Collection ......................................................................................................................... 14
Question 6 .......................................................................................................................................... 15
6.1 Communication Challenges: .............................................................................................. 15
6.2 Recommendations: ............................................................................................................... 15
Bibliography ...................................................................................................................................... 17
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