100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
MNO2609 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024 (399812) - DUE 19 July 2024 R46,86
Add to cart
Quickly navigate to
Preview
  2.  
  3. University Of South Africa
  4.  
  5. MNO2609

Exam (elaborations)

MNO2609 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024 (399812) - DUE 19 July 2024
 1 purchase

MNO2609 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024 (399812) - DUE 19 July 2024

Preview 3 out of 17  pages

Document information

  • July 19, 2024
  • 17
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers

Subjects

  • mno2609 assignment 5 complete answers semester 2

Connected book

book image

Book Title:

Author(s):

  • Edition:
  • ISBN:
  • Edition:

More summaries for

All for this textbook (4)

Written for

All documents for this subject (39)

Seller

avatar-seller
THEBLAZE1

Reviews received

Content preview

,MNO2609 Assignment 5 (COMPLETE ANSWERS) Semester 2
2024 (399812) - DUE 19 July 2024 ; 100% TRUSTED Complete,
trusted solutions and explanations.

Ensure your success with us .
1. Quality starts with understanding customer needs and ends when those
needs are satisfied. In view of this statement, which statement is true
explains quality? A. Quality is getting things wrong first but getting them
right the second time. B Quality is doing thing through trial and error. C.
The total features and characteristics of a product or service that bear
on it ability to satisfy stated or implied needs. D. It is Japanese attitude
towards a product or service. 2. A development of quality concept
regarding customer and their satisfaction results in customer loyalty.
Research shows that focus on customer loyalty can provide several
commercial advantages. Which one is the result of the above
statement? A. Many of our customers rely on our products. B. The
longer the relationship with the customer, the higher the profitability. C.
There is always a second chance if we cannot get it right the first time.
D. If you try things out, and not get things right the first time, keep trying
till you get it right. 3. There are various techniques that can be used to
assess customer satisfaction. Which technique can be considered
below one is most appropriate? A. Panel or focus group B. Training of
personnel in the field. C. The sustainability of the distribution and
customer -service process. D. Evidence of organisation is capable of
meeting customer requirement. 4 A sound quality policy together with
organisation and facility to put into effect is fundamental. Which idea can
be set out? A. Identify the end customer needs. B. What is being done
to motivate and train employees? C. What are the dominant values
adopted by the firm? D. Is the standard of management adequate to
ensure that quality is given proper attention? 5. The vehicle for
excellence in leadership is which statement? A. Recognizing customers
and discovering their needs. B. Be involved with customers and
stakeholders. C. Ensure customer (external and internal) needs are
understood D. Customer behavior based on interaction with the
organization. 6. The culture of an organization is formed by several
components. Which one is part of the components? A. Dominant values
adopted by the organization. B. Direction through leadership. C.

, Establish the results the organization wants to achieve. D. Establish and
drive the strategy. 7. Clearly defined and properly communicated beliefs
and objectives can be summarised by which statement? A. The
Company will concentrate on its customers and suppliers, both external
and internal. B. The performance of our competitors will be
communicated to all relevant units. C. Important suppliers and partners
will be closely involved in our quality policy. D. The definition of the
business, e.g. the needs that are satisfied or the beliefs provided. 8. The
mission statement is stated below all the statement below except which
one? A. An expression of the aspirations of the organization. B.
Financial and non-financial performance. C. Define and agree to KPIs
and associated targets. D. Strategic drive to recruit more knowledgeable
personnel and resources. 9. The mission and the critical success factor
(CSF) are to the “what” question of the organization which must be
supported by key performance indicators (KPI). In view of the
statement, The task of a sponsor within the critical success factor
(CSF). The task of the sponsor is which of the statement? A. Develop
clear and effective strategy and supporting plans for achieving the
vision. B. Evaluate – the situation and define the objectives. C.
Recognise customers and discovering their needs. D. Monitor and
report progress towards achieving the CSF and KPI’’s 10. If design is
taking care of all aspects of customer requirements, including cost
production, The design must take place in all aspect of? A. Identifying
needs. B. Control the various stages. C. Check that design aspects
have completed. D. Estimate the level of resources needed. 11. For
organizations which have not carried out benchmarking before, it may
be useful initially to carry out a simple self-assessment of readiness in
terms of listed questions below, except which one? A. How well
processes are understood? B. Change the perspective of the executives
and managers. C. Compare business practices and process. D. Create
an improved goal and practices for the organisation. 12. The benefits of
benchmarking can include which one below? A. Creating a better
understanding of the current position. B. Customer continually demand
better quality, lower prices, shorter lead times. C. Correct and on time
delivery. D. Speed of response or new product development. 13. The
benchmarking methodology includes which one of the listed items
below? A. Plan, collect, analyse, adapt, and review. B. Defining and
mapping the stakeholder groupings. C. Analysing and prioritizing these

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying this summary from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller THEBLAZE1. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy this summary for R46,86. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

63950 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy summaries for 15 years now

Start selling

Recently viewed by you

Exam (elaborations) ·

(1)

FAC1602 Assignment 5 (COMPLETE ANSWERS) Semester 1 2024 (152590) - DUE 11 June 2024

Package deal ·

(0)

NR 224 Fundamentals Skills Exam Bundle Questions and Verified Answers - Chamberlain

Essay ·

(0)

Paper onderzoeken en rapporteren NTI 1e leerjaar MWD cijfer 7,6 vaknummer : 1674

Exam (elaborations) ·

(0)

PSI - NY Life, Accident and Health Practice Exam 17-55 already graded A+ 2024/2025

Exam (elaborations) ·

(0)

Chapter 2: Mental Health and Mental Illness || Questions with error-free answers.

Exam (elaborations) ·

(0)

Exam #3 Bio 235 Athabasca Questions And Answers Latest |Update| Verified Answers

Summary ·

(0)

Samenvatting Huisvestingsmanagement - Corporate Real Estate Management (CORPVA02)

Exam (elaborations) ·

(0)

PMHNP Exam Prep Exam Questions with correct Answers 2024/2025( A+ GRADED 100% VERIFIED).

Exam (elaborations) ·

(0)

Basic Water Works Operations Final Review Exam With All Correct Answers 2024.
R46,86  1x  sold
  • (0)
Add to cart
Added