, Book
Occupational Health and Safety Management Systems. Requirements with
Guidance for Use
MNO2609 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024 ) - DUE
19 July 2024 ; 100% TRUSTED Complete, trusted solutions and
explanations..
1. Quality starts with understanding customer needs and ends when
those needs are satisfied. In view of this statement, which
statement is true explains quality? A. Quality is getting things
wrong first but getting them right the second time. B Quality is
doing thing through trial and error. C. The total features and
characteristics of a product or service that bear on it ability to
satisfy stated or implied needs. D. It is Japanese attitude towards
a product or service. 2. A development of quality concept
regarding customer and their satisfaction results in customer
loyalty. Research shows that focus on customer loyalty can
provide several commercial advantages. Which one is the result
of the above statement? A. Many of our customers rely on our
products. B. The longer the relationship with the customer, the
higher the profitability. C. There is always a second chance if we
cannot get it right the first time. D. If you try things out, and not get
things right the first time, keep trying till you get it right. 3. There
are various techniques that can be used to assess customer
satisfaction. Which technique can be considered below one is
most appropriate? A. Panel or focus group B. Training of
personnel in the field. C. The sustainability of the distribution and
customer -service process. D. Evidence of organisation is capable
of meeting customer requirement. 4 A sound quality policy
together with organisation and facility to put into effect is
fundamental. Which idea can be set out? A. Identify the end
customer needs. B. What is being done to motivate and train
employees? C. What are the dominant values adopted by the
firm? D. Is the standard of management adequate to ensure that
quality is given proper attention? 5. The vehicle for excellence in
leadership is which statement? A. Recognizing customers and
discovering their needs. B. Be involved with customers and
stakeholders. C. Ensure customer (external and internal) needs
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller tabbymwesh59. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R48,48. You're not tied to anything after your purchase.
