IRM4720
Assignment 2 2024
Detailed Solutions, References & Explanations
Unique number: 330426
Due date: 28 August 2024
SECTION A: WORKPLACE CASE STUDY
1. ITSM FRAMEWORK AND SPECIFIC FRAMEWORK COMPONENTS
IMPLEMENTED
Identified Framework
The Information Technology Infrastructure Library (ITIL) framework is the IT Service
Management (ITSM) framework implemented by the Department of Agriculture's
Information Communication Technology (ICT) unit. ITIL is a globally recognized set of
best practices for delivering efficient and effective IT services that align with the needs of
the business. The decision to implement ITIL was influenced by its service-based
approach, ease of comprehension, and the availability of extensive training and
consulting resources.
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